Service Delivery Manager

3 weeks ago

Dublin, Dublin City, Ireland SWARCO Full time

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SWARCO UK and Ireland
SWARCO UK: The Better Way. Every Day. At the forefront of intelligent traffic management, we design and deliver innovative solutions that keep people moving safely and efficiently across the UK and Ireland. SWARCO The Better Way. Every Day.

What you will do

We have a vacancy for a Service Delivery Manager – based in Dublin. Responsibilities include:

  • Maintaining and publishing an integrated master schedule (PPM, statutory inspections, projects, reactive works).
  • Reviewing and approving risk assessments / method statements (RAMS) for all planned works; ensure field sign‑off and point‑of‑work risk assessment completion.
  • Monitoring live work orders; intervening when SLA risk thresholds reached; re‑prioritise resources dynamically.
  • Tracking technician utilisation, travel efficiency, and first‑time‑fix rates; implement improvement actions.
  • Reviewing customer service review pack: performance vs. KPIs, safety metrics, incident log, variations register, improvement actions, forecast.
  • Conducting routine field quality audits; capture non‑conformances and close out actions.
  • Managing on‑call / standby rota ensuring 24/7/365 coverage where contracted.
  • Coordinating commissioning / change introduction activities with project teams to ensure safe handover to operations.
  • Maintaining accurate asset registers, certification records, and statutory documentation within AFMS.
Your Profile

What we are looking for

  • Degree / Diploma in Engineering, Facilities, or related technical discipline preferred; equivalent experience considered.
  • Proven track record leading dispersed field based technical teams (electrical / mechanical / ITS / communications or similar infrastructure environments).
  • Demonstrated success delivering against contractual SLAs / KPIs in a customer facing service environment.
  • Evidence of building and managing work programmes balancing planned and reactive workload.
  • Experience auditing and enforcing compliance with H&S and quality procedures.
  • Commercial awareness: able to interpret contract terms, and support senior management in the processing of variations, and support profitability.
  • Recognised H&S qualification (IOSH Managing Safely minimum; NEBOSH General / Construction desirable).
  • Working understanding of electrical safety and related regulations (advantageous if role interfaces with LV / ELV systems).
  • Familiarity with AFMS (Asset & Fault Management System) and related field service management / mobile workforce apps.
  • Data literacy: capable of analysing service metrics and presenting actionable insights.
Your Benefit

What we offer

As well as providing a competitive salary and benefits package, SWARCO actively runs employee opinion surveys as part of our drive to provide a comfortable and supportive working environment. We will support your development, and you will also receive:

  • 25 days holiday raising to 28 days excluding bank holidays, plus the option to holiday.
  • Company Car
  • Generous employer pension contributions
  • Employee Assistance Programme
  • Employee discounts portal
  • Life assurance
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