[High Salary] Systems Engineer, ESC Managed Operations

Overview

AWS is set to introduce the inaugural European Sovereign Cloud (ESC), marking a significant development in utility computing (UC). To spearhead this initiative, we are actively seeking experienced systems engineers with a strong background in automation and operations. As part of the AWS Managed Operations team, you will play a pivotal role in building and leading operations and development teams dedicated to delivering high-availability AWS services, including EC2, S3, Dynamo, Lambda, and Bedrock, exclusively for EU customers. For more information on ESC please check out our blog: https://aws.amazon.com/blogs/aws/in-the-works-aws-european-sovereign-cloud/

Responsibilities

- Oversee the launch of the ESC in 2025, working closely with global AWS teams, and influence the evolution of AWS services and technology.
- Collaborate with technology leaders, contribute to the enhancement of day-to-day operations, and ensure improvements in availability, reliability, latency, performance, and efficiency of the ESC.
- Occasionally participate in on-call rotations to resolve incidents occurring out-of-hours.
- Deliver scalable services and ensure a high-availability experience for EU customers; build and lead a best-in-class development engineering and operations team aligned with AWS’ commitment to customer satisfaction and continual innovation.
- Support the development and management of Compute, Database, Storage, Iot, Platform, and Productivity Apps services within AWS UC, and engage with customers who require specialized security solutions for cloud services.
- Review operational health of services, identify anomalies, and craft actionable bug reports to improve efficiency and performance.
- Provide constructive feedback on change management documents and address the team's operational backlog; develop and test scripts to enhance workflows.
- Educate service teams on the European Sovereign Cloud to foster a culture of knowledge sharing and mutual understanding.
- Commit to continuous learning and improvement to contribute to the reliability of software systems.
- Maintain 24x7 on-call responsibility as part of a team to root-cause issues and ensure system resilience and fault tolerance.

Eligibility

- Fluency in written and spoken English is required.
- Candidate must be a national of an EU member state and residing in the EU to operate the AWS European Sovereign Cloud.
- Amazon will provide relocation support for successful applicants relocating within the European Union.
- Employees will participate in an On-Call rota.

Basic Qualifications

- This role requires you to be a national of an EU member state.
- Demonstrated expertise in systems engineering working with hardware, software, networking, operating systems.
- Experience scripting processes in Bash, Python, or Ruby.
- Solid understanding of Linux and networking, and ability to troubleshoot and anticipate problems that affect the performance, reliability, or availability of software systems.
- Able to lead the creation, revision, and/or improvement of standard operational procedures (SOPs) and drive operational best practices.

Preferred Qualifications

- Experience with monitoring frameworks (such as CloudWatch, Datadog, Grafana, Elastic or similar).
- Experience mentoring junior engineers and working cross-organizationally, leading strategic team efforts requiring collaboration across multiple teams.
- Experience supporting services in AWS or other cloud systems or services.
- Experience operating 24x7 high-availability, distributed software applications and performance tuning to optimize fleet utilization.
- Experience with Infrastructure as Code (CDK, CloudFormation, Puppet, Chef, Ansible, or similar).

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