Claims Optimisations Manager
5 days ago
Our client, a major insurer, is seeking aClaims Optimisation Manager to lead innovation and process improvement within their claims function. This senior position focuses on using technology, data, and AI to enhance customer experience, reduce cycle times, and improve operational efficiency. Reporting to the Head of Service Experience, you will oversee a team focused on reimagining claims interactions and implementing data-led solutions that deliver measurable impact. The role requires strong leadership, analytical expertise, and the ability to drive collaboration across multiple departments and partners. Key Responsibilities - Lead and develop a team of product owners and claims specialists to optimise processes and deliver automation and AI-enabled solutions. - Build a culture of accountability, collaboration, and continuous improvement within the function. - Work cross-functionally with IT, data science, compliance, finance, and HR to align priorities and governance. - Oversee the implementation and adoption of digital tools, automation, and AI solutions that improve customer outcomes and operational performance. - Optimise end-to-end customer journeys, driving efficiency and delivering best-in-class experiences. - Use analytics to identify trends, manage performance, and report on claims volumes, cost savings, and efficiency gains - Ensure strong governance, compliance, and risk management across all initiatives. - Partner with stakeholders to translate insights into practical, data-driven improvements. - Maintain awareness of emerging insurtech, automation, and AI trends to inform ongoing strategy. Experience and Qualifications - Minimum 7 years' experience within the insurance industry, with at least 5 years in a management role. - Proven track record in customer journey optimisation and digital transformation within claims or related functions. - Bachelor's degree required; postgraduate qualification advantageous. - Relevant professional or industry certifications (APA, CII, or project management/digital transformation credentials) are desirable. - Strong understanding of claims operations, including workflows, settlements, and fraud or risk mitigation. - Experience overseeing analytics, automation, and AI initiatives, including data governance and compliance. - Demonstrated ability to lead change, influence senior stakeholders, and manage cross-functional projects. - Strong technical and commercial acumen with the ability to link insights to strategic outcomes. - Deep understanding of governance, regulation, and data privacy within a regulated financial services environment. - Excellent communication skills with the ability to translate complex concepts into actionable strategies. This is a strategic and forward-looking opportunity for a leader who can bridge technology and operations to shape the future of claims within a progressive and data-driven insurer.
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Motor Claims Handler
2 weeks ago
Dublin, Ireland Sedgwick Claims Management Services Ltd Full timeMotor Claims Handler page is loaded## Motor Claims Handlerlocations: IE-Dublinposted on: Posted 12 Days Agojob requisition id: R57988By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us,...
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Motor Claims Handler
3 weeks ago
Dublin, Ireland Sedgwick Claims Management Services Ltd Full timeMotor Claims Handler page is loaded## Motor Claims Handlerlocations: IE-Dublinposted on: Posted 27 Days Agojob requisition id: R57988Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for...
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Head of Technical Claims
5 days ago
Dublin, Ireland 360 Search Full timeAbout the Role Our client, a leading insurer, is seeking a Head of Technical Claims to join their Claims Leadership Team. This is a senior strategic position responsible for overseeing the technical claims function across Motor, Home, Commercial Property, Complex Property, and Personal Injury lines. The successful candidate will drive excellence, compliance,...
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Apply Now: Travel Claims Handler
2 weeks ago
Dublin, Ireland Sedgwick Claims Management Services Ltd Full timeTo manage and assess Travel Claims to ensure that professional service is provided in compliance with Client and Regulatory requirements.**Specific responsibilities (including but not limited to)** The role of the Travel Claims Agent is to ensure that the claim files allocated to them are managed and assessed in a professional manner, including but not...
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Dublin, Ireland Sedgwick Claims Management Services Ltd Full timeBy joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.Newsweek Recognizes Sedgwick as...
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Motor Damage and Bodily Injury Claims Handler
17 hours ago
Dublin, Ireland Sedgwick Claims Management Services Ltd Full time**Specific responsibilities (including but not limited to)** Proactive end to end management of a portfolio of 150+ bodily injury and third party motor damage files with specific closure and quality targetsPrevious complaint handling experience would be advantageous together with familiarity of the CPC requirements.**Qualifications/skills** Experience...
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Reinsurance Claims Manager
7 days ago
Dublin, Ireland Abrivia Full timeJob Title: Senior Reinsurance Claims Manager Location: Dublin City Centre Working Model: Hybrid Abrivia are currently recruiting for a Senior Reinsurance Claims Manager to join our client within the international (re)insurance sector. This is a senior, hands-on role managing complex global claims across multiple product lines, while supporting a growing...
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Claims Handler
17 hours ago
Dublin, Ireland Abrivia Full timeJob Title: Claims Handler Location: North Dublin Working Model: Hybrid (three days a week in the office) Abrivia are currently recruiting for a Claims Handler to join our client within the insurance sector. This role offers the opportunity to manage a varied European claims portfolio while working closely with internal teams and external partners. The...
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Claims Advocate
17 hours ago
Dublin, Ireland AON Full timeClaims Advocate Are you an experienced Claims Handler? Have you got experience in dealing with multiple lines of insurance business and advocating on behalf of clients? Aon Ireland is inviting you to apply for the role of Senior Claims Advocate! This is a hybrid role with the flexibility to work both virtually and from our Dublin office. Aon is in the...
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Claims Inspector Manager
1 week ago
Dublin Pike, Ireland Intact Insurance IE Full timeClaims Inspector Manager A Claims Inspector Manager will achieve operational and quality targets. You will spend your time establishing where the fault lies in employers’ liability, public liability and motor liability and driving them to economic settlement or Trial. You will make recommendations and lead settlements of third-party claims. You will enjoy...