Bar & Waiting Staff

Job Summary: The Old Quarter Pub & Townhouse is looking for Bar & Waiting Staff who is responsible for providing excellent customer service by serving food and beverages to guests in a friendly, efficient, and professional manner. This role involves working in both the bar and the dining areas, ensuring that guests have a memorable experience by delivering high-quality service and maintaining a welcoming atmosphere. Key Responsibilities: Customer Service: Greet guests warmly as they arrive and assist them with seating, menu choices, and any special requests. Take food and drink orders accurately, providing recommendations and answering any questions about the menu or beverages. Serve food and drinks promptly, ensuring that all orders are delivered to the correct tables and presented attractively. Check back with guests to ensure they are satisfied with their meals and beverages, addressing any issues or concerns promptly. Bar Service: Prepare and serve a variety of alcoholic and non-alcoholic beverages, including cocktails, wines, beers, and spirits, following the pub's recipes and standards. Maintain cleanliness and organization behind the bar, ensuring all equipment, glassware, and supplies are in good condition. Monitor stock levels and assist in restocking the bar with beverages, garnishes, and other supplies as needed. Handle cash and card transactions at the bar, ensuring accuracy and following the pub's cash handling procedures. Food Service: Set up tables in the dining area, ensuring they are clean, properly set, and ready for service. Deliver food from the kitchen to the dining tables, ensuring it is served at the correct temperature and with the appropriate garnishes. Clear tables promptly after guests have finished their meals, preparing the area for the next guests. Assist in cleaning and resetting the dining area during and after service, maintaining high standards of cleanliness and presentation. Maintaining Standards: Adhere to all health, safety, and hygiene regulations, including food safety standards and licensing laws. Ensure that all work areas, including the bar, dining area, and kitchen, are kept clean and tidy throughout the shift. Follow the gastro pub's policies and procedures, including those related to service, dress code, and customer interaction. Handle guest complaints or concerns professionally, escalating issues to the Duty Manager if necessary. Team Collaboration: Work closely with kitchen staff, bartenders, and other waiting staff to ensure a seamless service experience for guests. Communicate effectively with team members and management to ensure smooth operation, especially during peak times. Assist with any other tasks as directed by the Duty Manager or General Manager, including helping in other areas of the pub if needed. Assist with special events set up as required. Product Knowledge: Maintain a strong knowledge of the menu, including daily specials, ingredients, and allergens, to assist guests in making informed choices. Stay informed about the pub's beverage offerings, including beers, wines, spirits, and cocktails, to provide recommendations and answers to guest inquiries. Benefits: Flexitime Employee discount Company pension Food allowance Bike to work scheme Company events On-site parking Ability to commute/relocate Work location: In person The Old Quarter Pub & Townhouse, 3 Little Ellen Street, Limerick, v94 H278 #Jobs To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.