Commercial Support Operations Manager
4 days ago
Yuno Energy entered the Irish market in late 2023 as a disruptive new supplier of residential electricity. With an ambitious mission to help Irish consumers save energy and money through a data-driven, app-based offering, Yuno Energy is revolutionising how people interact with their energy. Designed to offer radical transparency and reward energy efficiency, Yuno Energy's app-first approach provides a clear view of users' energy habits, detailing every hour, unit, and cent of their usage - with just a few taps. We're offering ambitious candidates the chance to grow their careers in a fast-paced and challenging work environment that's part of a wider group with over 500 employees. Apply today and become part of a fast-moving, forward-thinking company dedicated to innovation and growth. The Role We're seeking a dynamic Commercial Support Operations Manager to join our growing team in Sandyford, Dublin. In this role, you'll be at the heart of our Support Operations team, ensuring excellence in our commercial customer journey while driving continuous improvement across our processes and systems. What You'll Do You'll lead our commercial customer onboarding experience and develop robust operational processes that scale with our growth. Working closely with Commercial Sales and Customer Experience teams, you'll ensure seamless delivery of our Electricity and Gas services while continuously identifying and implementing improvements to enhance efficiency and customer satisfaction. Your Key Areas of Focus Leading and optimizing the end-to-end onboarding journey for commercial electricity and gas customers Driving continuous process improvement initiatives and implementing change management strategies Building and leading a high-performing team focused on operational excellence Developing and maintaining key performance metrics to drive data-based decision making Managing market messaging systems and operations for commercial offerings Collaborating with internal stakeholders to enhance customer experience Identifying and resolving operational bottlenecks through root cause analysis Contributing to the launch and implementation of new products and services What You'll Bring 3-5 years of experience in operations management, preferably in the Irish energy sector Strong analytical mindset with excellent problem-solving abilities Proven track record of implementing process improvements and driving change Experience in building and leading successful teams Outstanding communication and stakeholder management skills Strong data analysis capabilities with Excel proficiency Knowledge of ESB and GNI market messaging and systems (highly desirable but not essential) MS SQL skills (highly desirable but not essential) Career Incentives & Benefits Competitive salary & bonus structure Pension Contribution Scheme Health Insurance Group Scheme & EAP with Laya Healthcare Great career progression opportunities in a growing company with strong market growth Fast-paced and friendly team environment Continual training and development Annual leave, increasing with service. Modern offices with excellent facilities in Sandyford and the flexibility to work remotely Established CSR, Wellness, and Social Committees, and great social events. Refer a Friend Scheme Tax Saver Travel Tickets & Bike to Work Scheme With Yuno Energy, we are growing at a lightning-fast pace and continuing to offer customers new ways of managing their energy. Yuno Energy is an Equal Opportunity Employer. We believe in treating all our employees, customers, and other stakeholders with dignity and respect. We're looking for diverse talent and creating an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences. This is not the first time Yuno Energy has disrupted the market through innovation. In 2010, our team also created PrepayPower, Ireland's largest Pay-as-You-Go energy provider. Back then, as today, we recognised that people needed greater control over their home energy. As early adopters of smart meter technology, we've built app-based services that are now used by [170,000] customers across Ireland. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
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Commercial Support Operations Manager
1 day ago
Dublin, Ireland Yuno Limited Full timeYuno Energy entered the Irish market in late 2023 as a disruptive new supplier of residential electricity. With an ambitious mission to help Irish consumers save energy and money through a data-driven, app-based offering, Yuno Energy is revolutionising how people interact with their energy. Designed to offer radical transparency and reward energy efficiency,...
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