Customer Delivery Manager
2 days ago
Customer Delivery Manager Place of work: On-site Park West, Dublin 12 + Clients Site /Duration: Permanent / Hours of work:Monday to Friday Office Hours. About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT Managed Service solutions. As part of the Auxilion organisation you will work directly on a client site responding to internal customer service requests needing technical support for hardware/software issues. You will be working closely with a wider team across Ireland to provide the best possible technical service and customer experience that the client requires. The Customer Delivery Manager (CDM) ensures the successful and the delivery of all Auxilions offerings (Projects, Services, Consulting) to our customers, ensuring they meet the highest standards of quality and efficiency. The role of CDM involves oversight of the overall delivery experience, collaborating with internal teams across Auxilions Commercial, Customer Delivery and Shared Services divisions, and influencing key stakeholders to enhance the customer experience for their assigned customer accounts. It involves maintaining strong relationships with customers, delivery teams and vendors. The ideal candidate will have a strong background in Customer Engagement with experience in IT Service Management, Project Management, People management and a passion for Delivery excellence. Position Responsibilities: Customer Delivery and Operations Oversight: Oversee the delivery of all Auxilion engagements into assigned customer accounts (Project, Services, Consulting etc), ensuring compliance with SLAs, KPIs, and contracts. Monitor performance, proactively address issues, and implement corrective actions. Conduct regular reviews with customers to gather feedback and identify improvements. Ensure projects are delivered on time, within budget, and to quality standards. Coordinate with internal teams for seamless customer delivery. Collaborate with account and customer success managers. Understand client expectations and develop strategies to exceed them. Work with Commercial & Customer Delivery teams to identify new opportunities and add value. Report performance to clients and the business as per governance standards Customer Relationship Management: Manage stakeholder relationships, liaising with senior managers and key stakeholders. Build and maintain strong, long-term customer relationships. Develop and manage governance structures, ensuring proper processes and procedures. Act as the primary contact for inquiries, escalations, and change requests. Proactively communicate service/project updates, incidents, and maintenance activities. Own the Change Control process, tracking changes and capturing value-add opportunities into assigned accounts. Ensure customer satisfaction for the engagements delivered. Continuous Improvement: Identify opportunities for improving delivery processes and implement changes. Stay updated with industry trends and best practices, incorporating them into the delivery strategy. People: Lead and mentor the delivery team, ensuring their performance and development. Allocate resources to meet service demands and optimize team utilisation. Manage all resources, including permanent staff and contractors. Work closely with the team to develop leads in cost and team management. Oversee recruitment and support service teams. Ensure training and development programs are in place, collaborating with people and Talent team. Skills and Experience Networking & Security: Proficient in networking, system architecture, and security measures. Communication: Clear conveyance of information and management of stakeholder expectations. Problem-Solving: Strong analytical skills for identifying and resolving issues. Service Level Management: Expertise in defining, monitoring, and managing SLAs. ITIL Framework: Familiar with ITIL practices for IT service delivery. Project management: Familiar with Project Management lifecycle and methodologies Risk Management: Skilled in identifying, assessing, and mitigating risks for delivery continuity Business Competencies Excellent verbal and written communication skills for interacting with clients, stakeholders, and team members. Commitment to delivering high-quality services that meet client needs Building and maintaining strong relationships with clients to ensure their needs are met and expectations are exceeded. Developing and implementing strategies to improve service delivery and align with business goals. Managing budgets, forecasting costs, and ensuring financial efficiency in customer delivery operations. Leading and motivating teams to achieve high performance and meet service delivery objectives. Analysing service & project performance data to identify trends, areas for improvement, and opportunities for enhancing service delivery. Skills: Customer Delivery Management Networking & Security ITIL Team Management
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Customer Delivery Manager
23 hours ago
Dublin, Ireland IT Alliance Group Full timeCustomer Delivery Manager Place of work: On-site Park West, Dublin 12 + Clients Site /Duration: Permanent / Hours of work:Monday to Friday Office Hours. About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT Managed Service solutions. As part of the Auxilion organisation you will work directly on a client site responding to...
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Customer Delivery Manager
2 days ago
Dublin, Ireland IT Alliance Group Full timeJob Title: Customer Delivery Manager Reports To: Head of Customer Delivery Location: Park West, Dublin & Customer Sites (as required) 3 Month Contract (scope to extend subject to business needs) Day Rate: circa550 eur neg. Start Date: This is an immediate vacancy requiring the successful candidate to commence asap. Role Overview The Customer Delivery Manager...
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Head of Customer Delivery
23 hours ago
Dublin, Ireland IT Alliance Group Full timeHead of Customer Delivery Place of work: On-site Dublin with travel throughout UK&I /Duration: Permanent / Hours of work:Monday to Friday Office Hours. About the Company and the Role: Auxilion is an Irish-owned organisation that has been in business since 2012 and is part of the I.T Alliance Group, which commenced its operation in 1997. Our 500+ workforce is...
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[Urgent] Head of Customer Delivery
2 days ago
Dublin, Ireland IT Alliance Group Full timeHead of Customer Delivery Place of work: On-site Dublin with travel throughout UK&I /Duration: Permanent / Hours of work:Monday to Friday Office Hours. About the Company and the Role: Auxilion is an Irish-owned organisation that has been in business since 2012 and is part of the I.T Alliance Group, which commenced its operation in 1997. Our 500+ workforce is...
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Service Delivery Manager
4 days ago
Dublin, Ireland IT Alliance Group Full timeService Delivery Manager Place of work: On-site Park West, Dublin 12 + Clients Site /Duration: Permanent / Hours of work:Monday to Friday Office Hours. About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT Managed Service solutions. As part of the Auxilion organisation you will work directly on a client site responding to...
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Service Delivery Manager
1 week ago
Dublin, Ireland IT Alliance Group Full timeService Delivery Manager Place of work: On-site Park West, Dublin 12 + Clients Site /Duration: Permanent / Hours of work:Monday to Friday Office Hours. About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT Managed Service solutions. As part of the Auxilion organisation you will work directly on a client site responding to...
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Delivery Manager
2 weeks ago
Dublin, Ireland NTT DATA, Inc. Full timeNTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. Summary of role: We are seeking an experienced Delivery Lead to join our team. In this role, you will play a main role in managing end to end...
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Customer Strategy
3 weeks ago
Dublin, Ireland Permanent TSB Full timePTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. As a Customer Strategy & Proposition Delivery Specialist, you will support the development and...
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Service Delivery Manager
4 weeks ago
Dublin, Ireland Collins McNicholas Full timeJob Opportunity: Service Delivery Manager We are seeking a Service Delivery Manager to join our team in Dublin, working a flexible hybrid schedule (2/3 days per week remote). This role focuses on successfully delivering installation, commissioning, and maintenance services across our product portfolio. Youll drive efficiency and optimize processes to ensure...
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Service Delivery Manager
3 weeks ago
Dublin, Ireland Cubic Telecom Full timeThe Company Cubic Telecom delivers innovative connected software solutions to automotive, agriculture, and transport manufacturers. Its scalable solution enables a multitude of revenue-generating services, combining real-time analytics supported by global connectivity and regional regulatory compliance in 190 countries. Cubic's global connected software is...
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Delivery Manager
7 days ago
Dublin, Ireland Supermetrics Oy Full timeSupermetrics is looking for a Delivery Manager to join our Product Development Team in Helsinki or Dublin. You can also work fully remotely from the UK. Delivery Managers at Supermetrics partner with product, engineering & design teams to deliver product initiatives. These initiatives span a complex product roadmap, delivering outcomes to drive the...
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Delivery Manager
2 days ago
Dublin, Ireland NTT DATA Services Ireland Limited Full timeNTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. Summary of role: We are seeking an experienced Delivery Lead to join our team. In this role, you will play a main role in managing end to end delivery...
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Service Delivery Manager
3 weeks ago
Dublin, Ireland Grafton Group Full timeWoodie's is the market-leading DIY, Home & Garden omni-channel retailer in Ireland with 35 stores nationwide and an online presence. We are proud to be listed as Ireland's Top Retailer by Great Places to Work and an official Best Workplace for Women! We are also listed as one of the 75 Best Large Workplaces in Europe since 2020 and to be accredited as a...
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Robotics Delivery Manager
3 weeks ago
Dublin, Ireland Permanent TSB Full timePTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be. As an Automation Delivery Manager, you will be responsible for both the design and implementation of...
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Delivery Manager
1 week ago
Dublin, Ireland Fenergo Full timeAt Fenergo, our aim is to future-proof Client Lifecycle Management through our award-winning SaaS based solutions that empower financial institutions. With the expertise of our 700 employees across 11 offices worldwide we enable our clients to improve operational efficiencies and return on investment, manage compliance with KYC, AML and reduce risk with...
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Delivery Manager
2 days ago
Dublin, Ireland ameygroupi Full timeAmey are a leading provider of full life-cycle engineering, operations and decarbonisation solutions, for transport infrastructure and complex facilities. Working for us, you’ll be delivering sustainable infrastructure solutions that enhance life and protect our shared future. Our people are driven by a set of strong values, based on safety, insight and...
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Delivery Manager
2 days ago
Dublin, Ireland Amey Ltd Full timeAmey Group Information Services LimitedAmey are a leading provider of full life-cycle engineering, operations and decarbonisation solutions, for transport infrastructure and complex facilities. Working for us, you’ll be delivering sustainable infrastructure solutions that enhance life and protect our shared futureOur people are driven by a set of strong...
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Service Delivery Manager
2 weeks ago
Dublin, Ireland Pure Storage, Inc. Full timeSHOULD YOU ACCEPT THIS CHALLENGE... Pure's Tech Support organization is upwards of 400+ employees across multiple locations in California, Utah, Ireland, Prague, Singapore, Australia and Japan. All of the support teams are continuing to grow overall; Utah is our largest center providing 24/7 Support with over 250 team members. Tech Support is a key...
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Service Delivery Manager
1 week ago
Dublin, Ireland Methodius Ltd Full timeMy client is currently looking for an experienced Service Delivery Manager to join their growing team. You’ll use your technical and management skills in the airline sector to ensure the customer receives a world-class service across all areas of technology. You will be supported by local and offshore teams to deliver the services and manage and maintain...
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ServiceNow Delivery Manager
3 weeks ago
Dublin, Ireland Linking Humans Full timeOur client is looking for a skilled ServiceNow Delivery Manager to lead the management of ServiceNow platform operations while ensuring high-quality service delivery across multiple clients.Key Responsibilities:Manage all aspects of service delivery, including timelines, scope, risk, change management, resource allocation, reporting, and financials.Build...
