▷ [2/3/2025 A] Sales Business Automation Software Specialist Professional Dublin, IE
6 days ago
We're IBM, a leading provider of business automation solutions that empower organizations to make data-driven decisions. Our cutting-edge products leverage Artificial Intelligence (AI) and Machine Learning (ML) to automate complex processes, improve efficiency, and drive innovation.
Your role and responsibilities
We're seeking an experienced Technical Engineer to join our Customer-Facing Team, where you'll play a crucial role in ensuring the success of our customers planning or utilizing business automation solutions built using IBM Business Automation products that harness the power of AI. As a Technical Engineer, you'll collaborate with cross-functional teams to design, develop, and deploy products that meet the evolving needs of our customers.
1. Develop and maintain technical documentation for business automation solutions, including product best practices and implementation guides.
2. Collaborate with the Product Development Team to design and implement AI-powered features and functionalities in our products.
3. Work closely with the Customer Success Team to understand customer pain points, provide technical guidance, and ensure seamless onboarding and support of our products.
4. Develop and maintain relationships with key stakeholders, including customers, partners, and internal teams.
5. Identify opportunities for product improvement and technical optimization through data analysis and feedback from customers and internal sources.
6. Host technical enablement events and focused workshops, both face-to-face and virtual, aimed at enabling business partners and customers to expose the value of IBM Business Automation products and solutions to our customers’ business.
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
1. Experience with IBM Business Automation software (e.g. Business Automation Workflow, Automation Decision Services, Enterprise Content Management) and orchestration tools (e.g. watsonx Orchestrate).
2. Experience with containerization (e.g. Docker) and orchestration tools (e.g. RedHat Openshift or Kubernetes).
3. Experience in AI, Machine Learning, or related fields.
ABOUT BUSINESS UNIT
IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that dedication to our clients' success, innovation that matters, and trust and personal responsibility in all our relationships live in what we do as IBMers.
Are you ready to be an IBMer?
ABOUT IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason, and science, we can improve business, society, and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
OTHER RELEVANT JOB DETAILS
Job Title: Client Technical Specialist
Job ID: 10552
City / Township / Village: Dublin
State / Province: Dublin
Country: Ireland
Work arrangement: Hybrid
Area of work: Employment type: Regular
Position type: Professional
Some travel may be required based on business demand.
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