Reception / Front Office Supervisor

1 week ago

Cork, Ireland Moxy Hotel and Residence Inn by Marriott Full time

Overview
Join the Moxy Crew as a Reception / Front Office Supervisor

Are you a natural leader with bold energy and a get-it-done attitude? Do you thrive in fast-paced environments where fun and service go hand in hand? At Moxy, we do things differently. We’re looking for someone who’s confident, charismatic, and ready to take charge of the front desk and lead the vibe that keeps our guests coming back.

You’ll be more than just the first face our guests see — you’ll be the heartbeat of their stay and the glue that holds the crew together on shift.

Your Role in the Spotlight

Lead the front office shift, making sure everything runs smoothly and everyone brings their A-game.

Welcome guests with style and efficiency — check-ins, check-outs, and everything in between.

Handle any hiccups with a cool head and a can-do attitude, ensuring every guest walks away smiling.

Support and coach team members, helping them grow and feel confident in their roles.

Maintain a sharp, organized, and welcoming front desk space that reflects the Moxy vibe.

Process payments, billing, and guest accounts with accuracy and attention to detail.

Jump in where needed to support Food & Beverage service — because we’re all one crew.

Ensure all safety, hygiene, and compliance standards are met and exceeded.

Act as the shift manager when senior leaders are off duty, keeping things on track and under control.

Promote the Moxy brand and Marriott Bonvoy loyalty program with pride and personality.

Youve Got That Moxy Energy If You:

Have a fearless, hands-on approach and know how to take initiative.

Bring out the best in people and lead by example.

Can juggle tasks while keeping guests happy and your team focused.

Communicate clearly and confidently in English (bonus points for other languages).

Enjoy making people feel welcome and at ease.

Know that fun and professionalism can go hand in hand.

Bonus Points For:

Previous experience in a front office leadership or supervisor role.

Familiarity with systems like Opera and Micros.

Solid understanding of food safety and licensing requirements.

Experience with Marriott or lifestyle hotel brands.

A passion for travel, culture, and creating memorable experiences.

Skills:
Hotel Hospitality Front Office Reception

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