Front office manager
1 week ago
Job Title: Front Office Manager Location: Kinsale, County Cork Role Type: Full-time, Permanent Reports To: Rooms Division Manager (or General Manager / Deputy GM as appropriate) About the Role The Noel Group is a leading recruitment agency operating nationwide across the hospitality sector. We are proud to partner with a prestigious client in the hospitality industry to search for a talented Front Office Manager to join their team in Kinsale. You will lead the front office team in delivering exceptional guest experiences in a luxury spa hotel setting. You will oversee all front office operations including check-in/check-out, reservations, guest services, and concierge. Your role will also involve training, coaching staff, ensuring service standards, liaising with other departments (housekeeping, maintenance, F&B) and helping drive operational efficiencies. You will act as the face of the hotel's first impression and ensure smooth, high-quality customer service throughout. What's in It for You? Working in a beautiful resort/hotel & spa in a prime location on the coast. Up to €40,000 salary and benefits package. Staff perks: e.g. discounts on accommodation, dining & spa, free or discounted parking, possible staff accommodation, leisure club / wellness facilities. Opportunities for professional development and growth. Being part of a high-standards team with strong guest service culture. Key Responsibilities Manage all front office operations: reservations, reception, concierge, guest services. Ensure high standards of customer service throughout check-in/out, enquiries, special requests. Lead, train, and supervise the front office team; roster duty shifts; ensure continuous development. Maintain and monitor front office financials: cash handling, billing, night audit, folio reconciliation. Liaise with housekeeping & maintenance to ensure accurate room status, smooth room turnovers, and guest rooms ready on time. Handle guest feedback and complaints, ensuring prompt resolution and follow-up. Ensure adherence to hotel property management system (PMS), reservation systems and other tech/tools (Opera or equivalent). Maintain front office standards, procedures, SOPs; ensure compliance with health & safety, fire/emergency protocols. Be "on call" or act as Manager-on-Duty when required, including evenings / weekends / public holidays. Monitor and report occupancy, revenue, guest satisfaction metrics; implement improvements. Drive a culture of teamwork, excellence, and guest centricity. Key Requirements Minimum of 2-3 years' experience in a management or supervisory role on a front desk in a hotel (ideally 4-star or higher / spa hotel). Strong leadership skills; experience in training and developing staff. Excellent communication & interpersonal skills; ability to stay calm under pressure. Solid experience with PMS software (Opera, Hotsoft or equivalent) and reservation systems. Strong organisational skills, attention to detail, ability to multitask. Flexibility to work shift hours, including evenings, weekends, and public holidays. Guest-focused mindset; problem solver with ability to resolve issues in a positive, professional manner. Good standard of computer skills (MS Office etc.). Desirable: previous experience in spa / resort settings; multilingual skills; experience dealing with VIP / corporate guests; revenue or yield management knowledge. Skills: Time Management Communication Organisation Benefits: Accommodation provided
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Front Office Porter
4 weeks ago
Cork, Cork, Ireland Doyle Collection Ltd. Full timeContract: Casual PermSalary: €13.50 - €13.70 per hourA new opportunity has become available to join our Front Office team as a Front Office Porter at The River Lee Hotel. This role is the front face of the hotel, providing a warm and authentic welcome to all our guests.As a Front Office Porter, you will be warm and welcoming, always ready to greet our...
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Reception / Front Office Supervisor
1 week ago
Cork, Ireland Moxy Hotel and Residence Inn by Marriott Full timeOverview Join the Moxy Crew as a Reception / Front Office Supervisor Are you a natural leader with bold energy and a get-it-done attitude? Do you thrive in fast-paced environments where fun and service go hand in hand? At Moxy, we do things differently. We’re looking for someone who’s confident, charismatic, and ready to take charge of the front desk...
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Front Office Supervisor
7 days ago
Cork, Ireland The Address Collective Full time1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Job Role: Front Office Supervisor Reporting to: Front Office Manager Responsible For: To greet guests in accordance with training and allocate rooms according to laid-down procedures. Responsibilities Adhere to the company's Code of Conduct. To...
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Front Office Assistant
4 weeks ago
Cork, Cork, Ireland The Address Collective Full timeJob TitleJOB TITLE:FRONT OFFICE ASSISTANTOverviewRESPONSIBLE FOR:To greet guests in accordance with training and allocate rooms according to laid-down procedures.Note:The main duties involved in the role of a Front Office Assistant at The Address Collective are outlined below; this list is not exhaustive.Main DutiesTo arrive promptly on duty as scheduled in...
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Front Office Assistant
4 weeks ago
Cork, Cork, Ireland The Address Cork Full timeJOB TITLE: FRONT OFFICE ASSISTANTRESPONSIBLE FOR: To greet guests in accordance with training and allocate rooms according to laid-down procedures.The main duties involved in the role of a Front Office Assistant at The Address Collective are outlined below however this list is not exhaustive.Main DutiesTo arrive promptly on duty as scheduled in a full, clean...
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Front Office Assistant
4 weeks ago
Cork, Cork, Ireland The Address Collective Full timeOverviewJOB TITLE: FRONT OFFICE ASSISTANTRESPONSIBLE FOR: To greet guests in accordance with training and allocate rooms according to laid-down procedures.The main duties involved in the role of a Front Office Assistant at The Address Collective are outlined below; however this list is not exhaustive.ResponsibilitiesTo arrive promptly on duty as scheduled in...
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Front Office Supervisor
3 weeks ago
Cork, Cork, Ireland The Metropole Hotel Full timeOverviewThe Metropole Hotel is seeking to recruit a Front Office Supervisor to join their team. If you have experience in a guest facing roles and love dealing with guests then this is the role for you.COMMITMENT to the PASSIONATE PURSUIT OF PERFECTION: Every team member is expected to strive for the 'Passionate Pursuit of Perfection' to ensure that the...
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Front Office Assistant
4 weeks ago
Cork, Cork, Ireland The Address Cork Full timeOverviewJOB TITLE:FRONT OFFICEASSISTANTRESPONSIBLE FOR:To greet guests in accordance with training and allocate rooms according to laid-down procedures.The main duties involved in the role of a Front Office Assistant at The Address Collective are outlined below however this list is not exhaustive.ResponsibilitiesTo arrive promptly on duty as scheduled in a...
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Cork, Ireland Moxy Hotel and Residence Inn by Marriott Full timeJoin the Moxy Crew as a Reception / Front Office Supervisor Are you a natural leader with bold energy and a get-it-done attitude? Do you thrive in fast-paced environments where fun and service go hand in hand? At Moxy, we do things differently. Were looking for someone whos confident, charismatic, and ready to take charge of the front deskand lead the vibe...
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Front Office Associate/Receptionist
2 weeks ago
Cork, Ireland Moxy Hotel and Residence Inn by Marriott Full timeJob Overview Were looking for a Front Office Associate/Receptionist to join our team. Do you live in the now and know whats next; and have high energy and a fearless do-it-yourself attitude?? Are you Someone who is a confident communicator comfortable in a fast-paced service focused role, a proactive problem solver and team player, who builds a fun and...
