People Operations Specialist

About Wayflyer

Our mission is to give the world access to the best products by empowering great brands to reach their growth potential. Join us

Wayflyer is revolutionising eCommerce by levelling the playing field for founders across the world. Our first product, the Merchant Cash Advance, solves a major pain point for brands: access to short-term finance to fund inventory and marketing spend.

Wayflyer was named Ireland's fastest-growing technology company in Deloitte's 2024 Technology Fast 50 Awards and since launching in April 2020, we've deployed over $3bn in funding to 1,000's of eCommerce founders across 10 countries.

Ae've helped companies like Powercut, Gym+Coffee, Velo Coffee and Current Body take their businesses to the next level. Check out this video from Ben Yahalom, another one of our brilliant customers, giving a great explanation of what we do and how we helped True Classics go from strength to strength.

We're a fast-growing, venture-backed startup that serves a critical need for eCommerce entrepreneurs. You'll be joining an ambitious, collaborative team that's working on a huge opportunity.

Teams at Wayflyer are truly cross-functional. Regardless of your role at Wayflyer, you'll work with a variety of different disciplines and teams from around the world on a multitude of challenging projects and game-changing products to revolutionise the eCommerce landscape.

Role Overview:

As a People Operations Specialist, you will play a critical role in delivering operational excellence across all People Ops functions. You'll be the backbone of our People Operations team, ensuring smooth execution of key processes while supporting the growth of our workforce globally. This is a fast-paced role that requires a highly organised and proactive individual who is passionate about employee experience, process improvement, and HR Technology.

What you'll do:

Operational Excellence

- Oversee and execute core People Ops processes, including onboarding, offboarding, and employee lifecycle management, ensuring a seamless and engaging experience.

- Act as a primary point of contact for day-to-day operational inquiries from employees and managers, providing timely and accurate support.

- Continuously improve and document operational workflows to enhance efficiency and scalability.

Compliance & Policy Management

- Collaborate with legal and finance teams to adapt policies and procedures to meet evolving compliance requirements.

- Manage build out and ongoing maintenance of internal and employee knowledge repositories.

HRIS & Technology Management

- Manage and optimise the HRIS and other People Ops tools, ensuring data integrity and driving system enhancements.

- Train employees and managers on system usage, ensuring effective adoption and utilisation of tools.

Data-Driven Insights

- Analyse People Ops metrics and provide actionable insights to the People team and senior leadership.

- Create reports and dashboards to monitor trends in key areas such as headcount, turnover, and employee engagement.

Employee Experience

- Partner with the broader People team to design and implement initiatives that enhance employee satisfaction and engagement.

- Support initiatives related to diversity, equity, inclusion, and belonging (DEIB), ensuring alignment with company values.

Project Management

- Lead or contribute to key People Ops projects, including process migrations, benefits reviews, and compliance audits.

- Collaborate cross-functionally to deliver successful outcomes for organisational initiatives.

Case Management

- Serve as the first point of escalation for employee queries.

- Identify trends from employee queries to evolve policies and processes improving employee satisfaction and reducing manual work.

Knowledge, experience and skills:

- 4+ years of experience in People Operations or HR roles, ideally in high-growth, scaling, or late-stage tech companies.

- Proven track record of managing and improving operational processes in a fast-paced environment.

- Experience with HRIS platforms and other People Ops tools (HiBob, Ashby, Jira); proficiency in analysing and reporting on HR data.

- Exceptional organisational skills and attention to detail, with the ability to manage multiple priorities simultaneously.

- A proactive problem solver with a process-oriented approach and a passion for driving efficiency.

- Strong interpersonal skills with the ability to build trusted relationships across all levels of the organisation.

- Resilient, adaptable, and comfortable navigating ambiguity in a scaling environment.

- A commitment to continuous learning and a passion for fostering inclusive and engaging workplace cultures.

What is important to point out is that you can do most or all of the above mentioned and can point to your real experience doing it. You've probably done it at companies of different shapes, sizes and industries. Given what we do, experience in financial services, fintech and business-to-business organisations is particularly interesting to us.

On top of that, you're amazing at prioritisation. You make sure you're not spread too thin while also giving teams the support they need. You spend your time on the things that make a positive difference. People get why you've chosen to say 'yes', 'no', or 'not yet', and are ok with it.

What you're like as a person and how you treat people is a big deal for us. People love working with you. You're helpful and generous with your time and knowledge. People love helping you back. People know where they stand with you.

You're always looking to learn and grow, on a personal and professional level. And you're always looking to help others learn and grow by sharing your own knowledge and experience.

You know why diversity, equality, inclusion and belonging matters, and speak up when we can do better.

What happens next:

We'll review every application we receive. If we're interested in taking your application further, we will be in touch to find out more about you and what you're looking for.

What perks and benefits do we offer?

- Work remotely abroad for up to 60 days a year.

- Employee assistance programme.

- Private healthcare, life and critical illness cover.

- Pension plan.

- Generous parental and adoptive leave policies.

- Equity scheme - so you can share in our success

Closing date

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