
High Salary: Operations Manager
4 days ago
You'll support the General Manager in delivering excellent service standards while managing cross-functional teams and ensuring efficient, compliant and guest-focused operations.
Key Responsibilities:
Operational Leadership:
- Oversee daily operations across several accommodation sites
- Support reception, housekeeping, and maintenance supervisors
- Ensure alignment of processes and service standards
- Adjust staffing levels and scheduling to meet seasonal demand
- Conduct regular site and room inspections
Guest Experience & Service Delivery:
- Champion high service standards for all guests and residents
- Manage escalated guest issues, feedback, and incidents
- Maintain accurate daily logs and reporting to senior management
Process, Systems & Compliance:
- Drive process improvements and SOP development
- Ensure compliance with H&S, GDPR, and internal policies
- Oversee facilities and maintenance issue resolution
People Management:
- Assist with recruitment, induction, and training of staff
- Manage rotas, attendance, and performance tracking
- Support team leads with ongoing coaching and development
Communication & Coordination:
- Lead staff briefings and contribute to senior meetings
- Liaise with internal departments and external partners for seamless service
- Foster a positive, collaborative team culture
Safety & Security:
- Promote strong safety and emergency protocols
- Monitor access, security, and cash handling procedures
- Address and report hazards or incidents as required
About You:
- 5+ years' experience in hospitality, accommodation or facilities operations
- Proven leadership in a multi-site or complex environment
- Strong organisational and communication skills
- Financial awareness and operational problem-solving mindset
- Flexible, solutions-focused and guest-oriented
- Familiarity with accommodation systems
Ready to take the next step in your operations career? Join a fast-paced, people-focused environment where no two days are the same. Apply now to find out more about this exciting opportunity
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