High Salary: Operations Manager

4 days ago


Dublin, Dublin City, Ireland Mamica Ltd. - The Firm Full time
A leading accommodation provider in Dublin is seeking an experienced Operations Manager to oversee day-to-day operations across multiple sites. This is a hands-on, senior role suited to a proactive leader with a background in hospitality / facilities / accommodation providers.

You'll support the General Manager in delivering excellent service standards while managing cross-functional teams and ensuring efficient, compliant and guest-focused operations.

Key Responsibilities:

Operational Leadership:

- Oversee daily operations across several accommodation sites
- Support reception, housekeeping, and maintenance supervisors
- Ensure alignment of processes and service standards
- Adjust staffing levels and scheduling to meet seasonal demand
- Conduct regular site and room inspections

Guest Experience & Service Delivery:

- Champion high service standards for all guests and residents
- Manage escalated guest issues, feedback, and incidents
- Maintain accurate daily logs and reporting to senior management

Process, Systems & Compliance:

- Drive process improvements and SOP development
- Ensure compliance with H&S, GDPR, and internal policies
- Oversee facilities and maintenance issue resolution

People Management:

- Assist with recruitment, induction, and training of staff
- Manage rotas, attendance, and performance tracking
- Support team leads with ongoing coaching and development

Communication & Coordination:

- Lead staff briefings and contribute to senior meetings
- Liaise with internal departments and external partners for seamless service
- Foster a positive, collaborative team culture

Safety & Security:

- Promote strong safety and emergency protocols
- Monitor access, security, and cash handling procedures
- Address and report hazards or incidents as required

About You:

- 5+ years' experience in hospitality, accommodation or facilities operations
- Proven leadership in a multi-site or complex environment
- Strong organisational and communication skills
- Financial awareness and operational problem-solving mindset
- Flexible, solutions-focused and guest-oriented
- Familiarity with accommodation systems

Ready to take the next step in your operations career? Join a fast-paced, people-focused environment where no two days are the same. Apply now to find out more about this exciting opportunity

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