Customer Success Manager, Fundraising Support

4 days ago

Dublin, Ireland Cpl Resources - Office Support Full time

Customer Success Manager Fundraising Support & Growth About the Role The Customer Success Manager will support and grow a network of fundraising organisations across Ireland. The role focuses on helping charities, schools, clubs, and community groups raise funds and build strong supporter communities using a dedicated fundraising platform. This individual will work closely with fundraising teams to ensure they have the guidance, resources, and support needed to succeed, while maintaining strong relationships and helping organisations achieve growth. Key Responsibilities Support & Engage Fundraising Teams Build and maintain strong relationships with fundraising organisations Motivate and energise fundraising teams to achieve their goals Monitor Fundraising Performance Analyse weekly fundraising results Identify trends and provide advice to increase supporter engagement and retention Help Fundraisers Grow Assist with the launch and promotion of fundraising initiatives Develop and manage projects to attract new supporters and retain existing ones Provide guidance, templates, promotional materials, and website updates Administration & Reporting Maintain accurate records, trackers, and documentation Prepare reports and communications for fundraising organisations Respond to customer queries professionally and promptly Events & Exhibitions Attend events and exhibitions as required Set up and manage exhibition stands Engage with current and potential fundraising organisations to demonstrate platform benefits Essential Requirements Proven ability to work independently and as part of a team Highly customer-focused with excellent interpersonal skills Strong communication skills (written, verbal, presentation, and listening) Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook) Strong data management and analysis skills Positive, proactive, and a creative problem solver Excellent attention to detail and accuracy Full Irish driving licence and access to own car Ifyouareinterestedinthisopportunity,pleasesendyourCVdirectlytoorapplyviathisadvertisement. #LI-AB3 Skills: Account Management Presenting Data Analysis Excel Reporting Communication Problem Solving Benefits: Work From Home

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