(High Salary) Member Service Officer at Comhar Linn INTO Credit Union
2 days ago
Comhar Linn INTO Credit Union Founded in 1981, Comhar Linn INTO Credit Union is an industrial credit union with over 28,000 members. We are one of Irelands largest credit unions, proudly serving primary teachers, retired teachers, and their families, nationwide. Our ethos is built on the strength of people helping people, and we are known for our personal, responsive, and a member-first approach. We are proud to be recognised as a Great Place to Work, and we believe our people are central to our success. We invest in our team and actively support career development and progression. We have an exciting opportunity for a Member Service Officer to join our team on a full-time permanent basis. This is a fantastic opportunity for someone who is passionate about helping others and thrives in a member-focused environment. About the Role Working in the Member Services Team, we are looking for someone who genuinely enjoys supporting people and can bring a warm, engaging, and friendly approach to every member interaction. A caring personality, strong interpersonal skills, and a commitment to delivering excellent service are essential to success in this role. This position offers a great opportunity to grow and develop within a supportive team, while making a meaningful impact on the lives of our members. Key Responsibilities Delivering excellent service to members across a range of areas including new members, day-to-day banking, budget, and current accounts. Responding to member queries with care, professionalism, and efficiency. Processing member requests and updating account information. Providing clear and helpful information about credit union products and services. Supporting front-of-house member enquiries. Ensuring compliance with AML legislation, regulations, and internal policies. The ideal candidate will be. Member focused, friendly with an excellent telephone manner. Experience working in a frontline role with the public - credit union or similar financial institution experience would be an advantage but not essential. Strong interpersonal and communication skills. Computer literate (MS Excel and Office Suite). Excellent analytical & decision-making skills. Ability to work to deadlines and can prioritise tasks. Team-oriented with a collaborative mindset. Qualifications: The successful candidate will be expected to meet minimum competency requirements as set out by the Central Bank Guidelines (QFA/CUA(Loans)/APA in Loans/Pathways CU Diploma/ACCUP). Financial support will be provided to obtain these qualifications if necessary. (Existing qualifications are beneficial) Benefits Include: Working in a certified Great Place to Work Competitive salary with structured pay scales Significant employer pension contributions 24 days of Annual Leave Access to an Employee Assistance Programme (EAP) for wellbeing support. Beautiful office environment located in the heart of Dublin City Centre Hours: 35 hours a week (MondayFriday, 9:0017:00) Eligibility: Valid EU Work Permit required Applications on or before 5:00 p.m on Wednesday the 24th of November 2025. Shortlisting may apply and candidates will be short-listed based on the information provided. Comhar Linn Credit Union is proud to support a diverse and inclusive working environment. Comhar Linn Credit Union Limited is regulated by the Central Bank of Ireland. Comhar Linn Credit Union is an equal opportunities employer Skills: Compliance Interpersonal Skills Attention to detail Customer Focus
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