Member Service Representative at St Raphael's Garda Credit Union

Established in 1964 St Raphaels Garda Credit Union is Irelands largest credit union. Proudly serving over 41,500 members of An Garda Siochana and their families nationally. The credit union has continued to successfully grow and currently has assets in excess of €600 million. St Raphaels Credit Union is owned by our members, run for our members and governed by our volunteer Board of Directors. This is an excellent opportunity for highly motivated ambitious individuals who are looking to enter into the financial services sector and grow and develop their skillsets and who are keen to join a winning team in a business that strives to lead the field as the largest in its sector, that puts its members interests first and that seeks to achieve best in class standards. Title: Member Service Representative (Full-Time, Permanent) Location: St Raphaels Garda Credit Union, 1-2 Fox & Geese, Naas Road, Dublin 22. Reporting to:Head of Lending and Operations Role Overview:Reporting primarily to the Member Services Team Leader the successful candidate will work as part of a busy team that undertakes member service and administrative activities delivering a best-in-class standard of member service in a front-line role, including face to face, over the phone and via email and by carrying out administration on members accounts. Candidate will be required to conduct the responsibilities of the role in accordance with The credit unions policies,with specific emphasis on adherence to security and Anti Money Laundering (AML) policies. Both current and future Regulatory and Compliance requirements The credit unions processes and procedures Role Responsibilities: Deliver an excellent member experience by providing an efficient face-to-face, telephone, online and email service to members while adhering to service level standards and compliance. Provide members with product and service information both on a reactive and proactive basis. Support members to migrate to our Digital Channels to ensure they have the ability to self-serve if they so wish. Payments provide administrative support for the processing of SEPA payments. Member Records & Document Management Update member data in line with AML policy and ensure all interactions with members are accurately stored via the document management system. Proactively participate in continuous training and development to provide the highest levels of service in quality and focus to members at all times. Service members' accounts via electronic channels, responding to member emails in a professional and timely manner. Foreign exchange order processing, reconciliation, and distribution. Perform Teller operations face to face with members in banking hall, cash and cheque handling and processing over-the-counter transactions. Service members account via electronic channels and assist members where required with digital on-boarding. Completing loan applications over the phone General office administrative work. The above list is not exhaustive and may be subject to change in line with the needs of the business. Competencies Required: Excellent verbal and written communication skills with strong interpersonal skills. Active listening skills to accurately respond to member queries. Ability to apply policies and procedures with confidence and be accountable for actions taken. Demonstrate strong analytical and numerical skills. Good proficiency across the Microsoft suite. Eager and willing to learn Strong priority, workload, and time management skills with good attention to detail. Be Member focused and alignment with the ethos and values of St Raphaels Garda Credit Union. Role Requirements: Previous financial service experience in a similar role or call centre experience would be desirable A 3rd Level qualification in a relevant discipline is desirable but not a prerequisite. QFA qualification desirable (or actively working towards obtaining a qualification) in line with the Minimum Competency Code (MCC) set out by the Central Bank Successful candidates will be expected to meet the Central Bank Fitness & Probity standards Ability to work on own initiative and as part of a team Applications and cover letter on or before 5:00 p.m.Wednesday the 23rd of October 2025 Shortlisting may apply and candidates will be short-listed based on information provided This Credit Union is regulated by the Central Bank of Ireland St Raphaels Garda Credit Union is proud to support a diverse and inclusive working environment. Skills: Call Centre Excellent customer service Good telephone etiquette Finance Cash Handling