Systems Engineer, Enterprise Engineering

Join our Enterprise Engineering Unified Communications team in delivering mission-critical voice, video, and digital communications solutions that power Amazon’s global workforce. As a Systems Engineer, you'll be at the forefront of supporting and enhancing the technologies that connect our employees worldwide. This role offers an exciting opportunity to work with the latest communications infrastructure while developing your technical expertise in a fast-paced, global environment.

Key job responsibilities
You'll play an integral role in maintaining and enhancing our communications infrastructure, ensuring seamless service delivery across Amazon’s global operations. This includes supporting our cloud-based telecommunications systems, troubleshooting complex technical issues, and implementing system improvements. You'll collaborate with team members to architect and design solutions that scale to meet our growing needs. As part of our commitment to service excellence, you'll participate in regular on-call rotations to ensure our systems remain reliable and available 24/7.

A day in the life
Your typical day might begin with reviewing system alerts and addressing any overnight incidents. You'll join your team's daily stand-up to discuss ongoing projects and any challenges requiring collaboration. Throughout the day, you'll work on system improvements, respond to escalated technical issues from IT engineers, and participate in project meetings with global team members. You might spend time documenting solutions, updating runbooks, or working on automation scripts to improve our systems. When on call, you'll be ready to respond to critical issues and ensure our communications infrastructure remains operational.

About the team
You'll be joining a diverse, global team of talented professionals, including engineers, managers, and program managers. Our team structure promotes collaboration and learning, with opportunities to work alongside experienced engineers and leaders. We maintain a culture of innovation and continuous improvement, where all team member’s ideas and contributions are valued. Despite our geographical distribution, we stay closely connected through regular virtual meetings and collaborative projects.- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent practical experience)
- Basic understanding of networking fundamentals (TCP/IP, DNS, routing protocols)
- Knowledge of Linux operating systems
- Strong problem-solving and analytical skills
- Excellent written and verbal communication skills in English- Experience with scripting languages (Python, Ruby, or Java)
- Basic understanding of VoIP and real-time communications protocols
- Familiarity with agile development methodologies
- Experience with cloud platforms and infrastructure as code
- Interest in emerging communications technologies
- Previous experience in a technical support or engineering role
- Experience working in a global team environment

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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