ACCOUNT SERVICING OFFICER New

1 day ago


Galway, Ireland CPL Full time

ACCOUNT SERVICING OFFICER

My client is looking for an Account Servicing Officer to join their growing company. We are in search of a proficient Account Servicing Officer with experience in hire purchase and leasing to contribute significantly to their team. In this role, you will serve as a vital point of contact for customers, offering exceptional assistance and guidance related to hire purchase and leasing matters. Your expertise in these areas will be pivotal in ensuring a seamless customer experience and driving the team’s success.

Responsibilities:

• Serve as the primary point of contact for customers offering expert assistance, guidance, and resolution to inquiries related to hire purchase and leasing agreements.

• Provide prompt, courteous, and accurate responses to queries through various communication channels, including phone, email, and chat.

• Understand and communicate the terms, conditions, and intricacies of hire purchase and leasing agreements effectively.

• Collaborate closely with internal teams to address customer concerns, resolve disputes, and ensure timely resolution of issues.

• Collaborate closely with the Regions Finance Managers (RFM’s) who liaise with customers on a daily basis and support them with their queries

• Maintain accurate and comprehensive customer records, documenting interactions, inquiries, and resolutions.

• Assist in processing payments, Settlement quotations and redemptions, updates, and modifications to hire purchase and leasing accounts as per customer requests.

• Educate customers on available payment options, schedules, and potential implications of non-payment.

• Stay updated on industry regulations, best practices, and emerging trends related to hire purchase and leasing.

• Contribute to the continuous improvement of customer service processes and strategies.

REQUIREMENTS:

• APA Qualification is required.

• Proven experience, ideally within the financial or credit management sector, with a focus on hire purchase and leasing.

• In-depth understanding of hire purchase and leasing agreements, terms, and relevant legal considerations.

• Excellent communication skills, both written and verbal, with a customer-focused approach.

• Empathetic and patient demeanour, capable of handling challenging customer interactions with professionalism.

• Proficiency in using customer service software, CRM systems, Microsoft Office and other relevant tools.

• Detail-oriented mindset with strong organisational and multitasking abilities.

• Ability to collaborate effectively with cross-functional teams and adapt to dynamic project requirements.

• Familiarity with regulatory compliance and customer data protection practices.

• Strong problem-solving skills and a proactive attitude toward resolving customer issues.

Benefits:

• Flexible working options - Hybrid Working.

• 22 days annual leave plus additional company leave days.

• Company matched pension.

• Life assurance.

• EAP Service.

• Family Leave Policies.

• Training opportunities (in-house training, certification/exam support).

• Bonus scheme.

• Social events.

If you are interested in this position, please hit the “Apply Now” button or email [email protected] for more information.

#LI-DC3

#CplDavidConnolly



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