Urgent Search Systems Administrator

18 hours ago

Cork, Ireland PFH Technology Group Full time

PFH Technology are looking for a Systems Administrator to join our client's growing team in Ringaskiddy.
The Systems Administrator resource will:
Provide third level technical support and meet our Customer SLA's
Be responsible for ensuring the IT infrastructure network systems and servers are maintained to best practice as stated in the document
Recognise system deficiencies and suggest effective solutions while complying with company policies and procedures
Research current best practice technology solutions and translate them into our environment
Develop metrics to monitor and test systems ensuring constant improvement
Manage external vendors and third-party consultants to resolve issues
Be responsible for assisting in the management and completion of information technology projects and technical implementations
Provide technical expertise, leadership, and hands-on support to the Information Technology team
Participate in Change Advisory Board (CAB) and Problem Management meetings and share information with the support teams
Be responsible for resolution of all tickets within agreed KPI timelines
Have at least 10 years' experience in a similar role
Technical Expertise
All proposed personnel must have exposure to and be able to demonstrate experience using an ITIL aligned Service desk and associated principles such as Incident and Service request management, Problem Management, Change Management, continual Service improvement etc.
The proposed personnel must be able to demonstrate excellent Service Desk support skills including the effective triage, troubleshooting and escalation of tickets
All proposed personnel must be able to show a high degree of awareness of cybersecurity best practices and concepts including phishing awareness, Identity and Access Management, Multifactor Authentication, Zero Trust Security Model
In addition to the above technical expertise, the systems administrator:
Should have achieved or be working towards achieving Microsoft 365 Mobility and Security certification.
Experience in the Pharma industry would be an advantage
Must be able to demonstrate excellent Support Skills for Level 3 Incident management
Must have experience of threat evaluation and security incident response
Demonstrate project work in the following areas and be able to report accurately on Project delivery dates:
Window 10/11 Intune policy development
SCCM /SCOM
Citrix
VMware
Advanced Threat Protection
Veeam Backup and Replication
ITIL aligned
Office 365
Crowdstrike
Education:
Third Level Education Qualification is preferable.
PFH Technology is an equal opportunity employer and values diversity. We do not discriminate on the basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation, race, religion, or any other legally protected status.
We are committed to ensuring that individuals with disabilities or access needs are provided with reasonable accommodation during the recruitment process, to perform essential job functions, and to access the full benefits of employment.

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