Receptionist Receptionist

22 hours ago


Dublin IE D H Ornua Full time

JOB TITLE: Receptionist

REPORTS TO: Facilities Manager, Dublin

Location: Dublin

Company Background

Ornua is a dairy co-operative which sells dairy products on behalf of its members, Ireland’s dairy processors and, in turn, Irish dairy farmers. It is Ireland’s largest exporter of Irish dairy products, exporting to 110 countries worldwide. Headquartered in Dublin, Ornua has annualised sales of over €3.5 billion and a global team of 3,000 employees.

Ornua is structured across two divisions: Ornua Foods and Ornua Ingredients. We operate from 10 business units worldwide, including 16 production facilities, and have sales and marketing teams working in-market across the globe in Africa, Asia, Germany, Ireland, the Middle East, Spain, the UK, and the US.

You may know us by our brands Kerrygold, Dubliner, Pilgrim’s Choice, Avantage, Forto, and BEO.

Ornua’s Values

At Ornua, our Values lie at the core of everything that we do and how we behave both individually and as a business. Our five values, and their underlying behaviours, encourage us to Seek and Embrace New Ideas, Make It Happen, Be Our True Selves, Show You Care and Achieve Great Things Together.

Ornua’s Growth

At Ornua, our co-operative ethos lies at the heart of how we do business. We care passionately about driving sustainable, profitable growth, underpinned by our ambitious ‘Path to Prosper’ strategy. We have delivered significant growth in our core business, and we have ambitious plans for continued growth over the next five years.

WHY THIS ROLE IS VALUABLE

Ornua is seeking a proactive, proficient and experienced Receptionist to oversee the reception function of its Dublin Office.

KEY AREAS OF RESPONSIBILITY:

- Ensure the smooth and efficient running of the Ornua Dublin reception desk across all its duties and functions, as a key touchpoint of Ornua’s global head office.
- Greet and sign in all onsite visitors, liaising with their hosts on arrival.
- Answer all incoming calls, transferring to the correct department accordingly.
- Monitor Reception and Consumer Foods email accounts, managing all queries in a timely and efficient manner.
- Act as a key contact for all courier bookings, including the coordination of important Customer Service and Legal documentation, and the management of all related queries.
- Report into the Facilities Manager, updating on ongoing projects and issues on a weekly basis.
- Provide ad hoc assistance and support to the wider Facilities team.
- Liaise with the Executive Assistant team on a weekly basis regarding important onsite meetings and visiting senior stakeholders.
- Maintain office security by managing access via the reception desk, monitoring the Reception logbook, issuing visitor badges, etc.
- Accept, log and coordinate all incoming post.
- Provide support on an ad hoc basis in accepting deliveries for the ICT, Technical and Customer Service teams.
- Coordinate the booking of meeting rooms as required
- Coordinate the booking of taxis for all employees as required.
- Undertake regular Crisis and Issues Management training, acting as a key point of contact the Facilities team.
- Ensure the Reception desk and lobby area are presentable, tidy, and clutter-free at all times.
- Manage any ad hoc Reception queries and requests as required.

Health and Safety

- Act as a fire warden

- Training in First aid

- Fire warden / first aiders lists to be updated as required

- Act as a member of the staff health and safety committee

- Assist in the coordination of H&S meetings while

- Providing admin support to the Health and safety manger
- Provide general Facilities dept admin support – while also offering admin support to the Leaders of the Operational risk section
- Invoice processing support
- Team absence cover for facilities team members

- General admin duties – word processing, office notifications .

- Aid in Coordinating planning and/or scheduling of meetings and events

- Provide administrative support to ensure efficient office operation

- Assist in the Management of calendars for senior staff, including making travel arrangements
- Arrangements for our board members – as a point of contact for all requirements (parking /access etc.) ensuring all requirements are forwarded appropriately – following up to ensure completion.
- Ensure all car parking arrangement are complete for board meetings
- Follow up with all requirements whether with facilities, ICT or canteen

- Act as a point of contact for all board members – Access / greeting

- Coordinate and follow up with the relevant PA’s

KEY REQUIREMENTS:

- Strong knowledge of the Irish dairy industry and passionate about Irish food.
- Working in a busy and people-focussed environment, this role will require a strong ability to build positive relationships with employees, external visitors, suppliers, senior stakeholders, and senior leadership.
- A competent and empathetic communicator with an ability to negotiate, influence and build relationships.
- Proven record of managing and well-run and self-contained reception function.
- A proactive and energetic self-starter with an ability to work under own initiative with minimal supervision.
- Solutions oriented, motivated to solve problems with a positive attitude
- Passionate about customer service, working with stakeholders to meet their needs and resolve their queries as a key support function for the Dublin business.
- Excellent organisational skills with shrewd attention to detail.
- Proficient in multi-tasking, adept at coordinating multiple priority requests simultaneously
- Polished and professional, working with efficiency and with discretion as required

Job Segment: Sustainable Agriculture, Agriculture


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