▷ [1/26/2025 A] Scaled Customer Success Manager - German Speaker
2 days ago
Scaled Customer Success Manager - German Speaker
Dublin, Ireland
About Us:
We're on a mission to make it possible for every person, team, and company to tailor their software to solve any problem and take on any challenge. At Notion, we want to change this with focus, design, and craft.
Since 2016, we've partnered with customers like Pixar, Mitsubishi, Figma, and Plaid on this journey. We're growing fast and excited for new teammates who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide.
Notion is an in-person company, requiring employees to come to the office for two Anchor Days (Mondays & Thursdays) and requests that employees spend the majority of their week in the office.
About The Role:
- Manage a large portfolio of customers in EMEA.
- Onboard and expand our customer base through tailored Notion consultations, trainings, and assistant programs.
- Design and run at-scale outreach campaigns to key points of contact to assist with Notion adoption.
- Work cross-functionally with sales partners to ensure strong adoption of Notion.
- Serve as our in-house product ambassador to enhance our customers’ workflows and help them maximize their return on investment from Notion.
- Identify and target strategic customers to engage with to drive up monthly active users and seat expansion.
- Proactively identify customers who aren’t maximizing their opportunity with Notion and reach out to create an action plan for their success.
- Inform and influence our overall growth strategy.
What You'll Achieve:
- Drive adoption and expansion for a product people love: Some of the world's largest companies use Notion, but it can also be used for personal tasks.
- Help build the foundations of Customer Success at Notion: As an early member of our sales/success team, you'll help define our sales assisted motions.
- Serve as the customer's trusted advisor: Host training, onboarding, and working sessions to educate our customers.
- Shape our future product: Gain insights from customer engagement to help improve our offerings.
- Elevate your skills: Achieve significant results in less time and continue learning.
Skills You'll Need to Bring:
- 3+ years experience at a fast-growing software company.
- Track record of success in a Customer Success or Account Management role.
- Fluent German speaker.
- Experience managing a large volume of accounts.
- Strong intrinsic motivation to be a top performer and contribute to a team.
- Growth mindset and thrive in the building stage of a nascent team.
- Motivated by seeing others succeed and grow.
- Highly adaptable to a rapidly changing business and industry.
- Enjoy getting to know new people and helping them solve business problems.
Nice to Haves:
- Experience building Customer Success playbooks or processes.
- Experience in scaled program management or building campaigns in Outreach.
- Familiarity with Notion.
- Curiosity about data and insights, with experience using Salesforce and Gainsight.
- Experience as a first or early hire at a fast-growing startup.
- Strong technical skills.
We hire talented and passionate people from diverse backgrounds to represent our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point, we encourage you to apply.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on legally protected characteristics. Notion considers qualified applicants with criminal histories, consistent with applicable law.
By clicking “Submit Application”, I understand and agree that Notion will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy.
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