Sales Support

7 days ago

Cork, Ireland Adecco Full time

Are you passionate about providing exceptional customer service and supporting sales teams? If you thrive in a fast-paced environment and are looking for a rewarding career in the medical and health industry, we want to hear from you Location: Macroom, Cork. Fully Onsite role About the Role: As a Sales Support, you will be the backbone of our sales and management teams, ensuring smooth operations and outstanding service delivery. Your role will involve handling rental and sales queries, processing orders and payments, maintaining customer records, and coordinating logistics. You will also take charge of internal meetings and company events, contributing to an engaging workplace atmosphere. Key Responsibilities: *Support the sales and management team with various requests, ensuring efficiency and effectiveness. *Manage and promptly respond to rental queries from HSE and nursing homes, dispatching inquiries to the appropriate sales representative. *Coordinate private rental queries from initial contact through to delivery, including quotation and payment processing. *Prepare and issue accurate sales quotes, documenting all customer requirements and pricing details. *Process sales orders and coordinate with relevant departments for timely fulfilment and delivery. *Securely handle customer payments for rental sales in accordance with company procedures. *Set up and maintain new customer accounts in ERP and CRM systems, ensuring accuracy and up-to-date records. *Address and resolve customer queries professionally, striving for excellent service and customer satisfaction. *Provide pricing updates and assist with pricing strategies for the sales team. *Oversee internal meeting arrangements, including bookings and refreshments. *Organise engaging company events, including holiday parties and team-building activities. *Provide phone support, triaging incoming calls as needed. *Welcome external visitors, ensuring proper check-in and health and safety protocols are followed. *Prepare monthly reports as required and maintain training management logs for sales-related activities. *Handle ad hoc administrative tasks and liaise with internal departments to resolve daily issues. Key Competencies: *Customer-focused with exceptional communication skills. *Professional telephone manner is essential. *Strong organisational and time management skills to prioritise workload effectively. *Ability to thrive in a pressurised environment while maintaining attention to detail and accuracy. *Excellent problem analysis and problem-solving skills. *Team player, able to collaborate effectively with other departments. *Committed to compliance with IT security and health and safety policies. Adecco Ireland is acting as an Employment Agency in relation to this vacancy. Skills: sales support customer service communication

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