[Immediate Start] Customer Service Manager, Co. Carlow

4 weeks ago

Dublin, Ireland Leinster Appointments Full time

Leinster Appointments is currently recruiting for a Customer Service Manager in Co. Carlow.

This is a permanent, full time role.

Fully office based

- Oversee all aspects of Customer Service operations, from initial enquiries through to final handover.
- Coordinate job planning, scheduling, and administrative support for site engineers across the Island of Ireland.
- Administer and manage service and project workflows using the Simply Workflow IT system.
- Ensure compliance with Health & Safety regulations, including the preparation and submission of Risk Assessment Method Statements (RAMS) to clients.
- Supervise the completion and delivery of service documentation, including detailed management reports.
- Perform general administrative duties relevant to the role.
- Collaborate effectively with Service and Sales teams to ensure seamless operations.
- Adhere to company ISO standards
- Conduct site surveys and prepare accurate quotations for customers.
- Manage and maintain relationships with key customer accounts.
- Provide technical guidance and support to field engineers and clients, interpreting needs and delivering solutions.

The Person

- Strong communication, organisational, and interpersonal abilities.
- Proven experience in customer engagement and technical coordination.
- Ability to prioritise tasks and communicate effectively with technicians and engineers.
- Energetic, adaptable, and personable approach to work.
- Demonstrates initiative, precision, and a commitment to meeting deadlines and targets.
- Capable of leading and motivating individuals and teams.
- Collaborative team player with excellent multitasking skills.
- Skilled in problem-solving and decision-making.
- Open to ongoing professional development and relevant training.
- Proficient in IT systems, with essential knowledge of Microsoft Excel.
- Third-level qualification preferred but not mandatory.
- Minimum of 3–5 years’ experience in a similar or related role is required.

Leinster Appointments is committed to providing a professional service where all CVs are kept confidential and will not be submitted to any third parties without candidate’s knowledge or consent.
By applying, you are giving consent for Leinster Appointments to contact you about this job or similar positions.

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