Service Manager

2 weeks ago


Mullingar, Ireland MOTOR DISTRIBUTORS LTD Full time

SERVICE MANAGER FOR LOUGH OWEL MOTORS, MULLINGAR

We are currently looking for a service manager to join us at Lough Owel Motors.

Job Description

As the Service Manager, you will be responsible for overseeing the day-to-day operations of a busy Peugeot Dealership while ensuring outstanding customer service, operational efficiency and profitability. Strong leadership, automotive industry knowledge and adaptability are key to success in this role.

Key Responsibilities:

- Lead and motivate a team of technicians ensuring effective training.
- Create and oversee workshop schedules to optimise productivity and ensure adherence to manufacturer guidelines.
- Monitor KPIs (service revenue, productivity, customer retention) and implement improvement strategies.
- Develop and maintain relationships with distributors, suppliers and other relevant contacts.
- Ensure high customer satisfaction through prompt, quality service and effective issue resolution.
- Monitor equipment use and maintenance whilst ensuring compliance with legal and manufacturer standards.
- Ensure compliance with Health & Safety regulations and implement improvements where required.
- Promote associated products and services and implement a marketing plan to enable growth.
- Efficiently maintain debtors account by ensuring accurate and timely invoicing and payment.
- Oversee and maintain all warranty related administration and procedures in accordance with Peugeot policies.
- Collaborate with parts, sales and accounts teams for a seamless customer experience.

What We Offer:

- Competitive salary with performance-based incentives.
- Company car with onsite parking, employee discount and employee health & wellness benefits.
- Supportive, inclusive work environment.
- Life Assurance.

What we are looking for:

- Proven experience in a managerial role within aftersales or service environments.
- Strong automotive industry knowledge and best practices.
- Results-driven with a focus on continuous improvement.
- Strong problem-solving and organizational abilities.
- Proficiency in service management software and reporting tools.
- Proficiency in Microsoft Word, Excel and Outlook.

Job Type: Full-time

Pay: From €37,000.00 per year

Additional pay:

- Performance bonus
- Company car
- Employee assistance program
- On-site parking

Schedule:

- Monday to Friday

Email: Please click here to email your CV and register your interest in this position.

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