Senior People Operations Specialist

Overview

At Fenergo, we're not just building software - we're transforming how the world's leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world's top financial institutions, we're on a mission to change the game.

We're more than a global leader in AI-powered client lifecycle management - we're reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries.

But we don't stop there.

At Fenergo, we believe in a world where financial institutions aren't just compliant - they're confident. Where technology doesn't just meet regulations - it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world.

Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief. We're tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind.

Join us, and be part of a team that's building smart solutions, solving real problems, and shaping the future - together.

Please note this is a fixed term contract for a period of 11 months.

Role Details

What does this role entail?

We are seeking a Senior People Operations Specialist to join our team on an 11-month contract. This role blends day-to-day People Support with ownership of people-focused programs and projects, including people systems implementation and continuous improvement of our processes and tools. It is a hands-on, versatile position that requires strong people operations experience, project coordination skills, and the ability to work cross-functionally to deliver high-impact people initiatives.

Your Responsibilities

People Services & Employee Support

- Act as a first point of contact for employee queries, ensuring timely and accurate resolution.

- Support onboarding, offboarding, and employee lifecycle activities, ensuring compliance with employment legislation and internal policies.

- Manage data accuracy, documentation, and records in line with GDPR and internal standards.

- Administer payroll inputs, benefits, and people systems updates in collaboration with internal stakeholders and external vendors.

Projects & Programs

- Act as a project coordinator for people programs and initiatives, ensuring effective planning, execution, and stakeholder communication.

- Support the implementation and rollout of the new people systems (HRIS and related tools), including UAT, change management, training, and adoption activities.

- Partner with People colleagues and business stakeholders to document processes, identify areas for automation, and streamline workflows.

- Monitor and report on key people metrics and project milestones, escalating risks and dependencies as required.

Continuous Improvement

- Identify and drive improvements in people processes and employee experience.

- Contribute to developing knowledge resources (guides, FAQs, SOPs) to enhance self-service and Tier 0/Tier 1 support.

- Stay current with people technology trends and bring forward recommendations that align with business needs.

Key Expectations

- 3–5 years' experience in People Services / People Operations roles, ideally within a global, fast-paced environment.

- Proven experience supporting people systems implementations (vendor evaluation, configuration/testing, change management, or rollout).

- Strong project coordination skills, with ability to manage timelines, stakeholders, and deliverables.

- Excellent communication and interpersonal skills, able to build trust across all levels of the business.

- High attention to detail and commitment to data integrity and compliance.

- Proficiency in Microsoft Suite and people systems; experience with Rippling, Workday, or similar is a plus.

Our Promise To You

We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our clients' needs.

What we value is at the CORE of how we succeed:

- Collaboration: Working together to achieve our best

- Outcomes: Drive Success in every engagement

- Respect: A collective feeling of inclusion and belonging

- Excellence: Continuously raising the bar

What's in it for you?

- Healthcare cover

- Pension

- Employee Assistance Programme

- Opportunity to earn an annual company bonus

- 23 days annual leave

- 3 company closure days

- Extensive training programs, classroom and online, through 'Fenergo University'

- Other competitive company benefits, such as flexible working hours, work from home policy, sports and social committee and much more

- Buddy system for all new starters

- Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies.

- Defined training and role tracking to allow you see and assess your own career development and progress.

- Work From Home set-up allowance

Diversity, Equality, and Inclusivity

Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success. We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.

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