Technical Consultant

Technical Consultant (TAM) - AMAZON Web Services, Korea
Job ID: 3051437 | Amazon Web Services Korea LLC

As a TAM, you will help craft and execute strategies to enable large-enterprise customers in ICT, manufacturing, transportation, energy industries, etc. to adopt and utilize various AWS services, including EC2, RDS, ECS/EKS, GenAI, Security/Governance and much more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs and risk management. You will provide advocacy and strategic technical direction to help plan and build solutions using standard methodologies, and enthusiastically keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will empower you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.

We are seeking individuals with strong backgrounds in IT architecting and operations such as OS/middle-ware/DB/Network administration, Customer center system/application management and more. The TAM is our centerpiece of value to our Enterprise Support customers, so if you wish to be at the forefront of innovation, come join us

Every day will bring new and exciting challenges on the job while you:

Provide field support to resolve inquiries from Enterprise customers regarding AWS service or Cloud.

Complete analysis and present periodic reviews of operational performance to customer.

Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning.

Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.

Foster trusting relationships with customers, understanding their business needs and technical challenges.

Lead technical discussions with senior leadership regarding incidents, trade-offs, and risk management.

Work directly with AWS global engineering and service teams to resolve customer issue.

TAM 으로서 여러분은 대기업 고객 (ICT, 제조, 운송, 에너지 산업 등) 이 EC2, RDS, ECS/EKS, GenAI, 보안/거버넌스 등 다양한 AWS 서비스를 도입 및 사용할 수 있도록 전략의 수립 및 이행을 지원하게 됩니다. 기술적 및 고객 응대 역량을 발휘하여 고객사 환경 내에서 AWS를 효과적으로 대표하고 사고/장애, 트레이드 오프 및 리스크 관리에 대하여 시니어 리더십과의 논의를 주도합니다. 표준적인 방법론을 활용하여 솔루션 기획, 빌드에 있어 전략/기술적 방향성 및 변론을 제공하고, 고객의 AWS 운영 환경을 양호하게 유지하기 위해 적극적으로 개입합니다. 고객과 긴밀한 협력 관계를 구축하여 고객의 비즈니스/운영상의 필요와 기술적 해결 과제를 파악하고 AWS에서 최대한의 가치를 실현할 수 있도록 보조합니다.

우리 팀에서는 IT 아키텍팅 및 운영 (OS/미들웨어/DB/네트워크 관리, 고객센터 시스템/어플리케이션 관리 등 유관 분야) 에 해박한 배경지식을 지닌 후보자를 찾고 있습니다. Enterprise Support 가 고객에게 가치를 제공함에 있어 TAM으로서 중점적 역할을 맡아 혁신의 최전선에서 함께 하고싶은 분이라면 누구나 환영입니다.

여러분은 다음과 같은 직무를 수행하며 매일 새롭고 가슴 뛰는 도전을 하게 될 것입니다:

현장 지원을 통해 AWS 서비스 및 클라우드 관련한 기업 고객의 요청/문의 해결

운영상의 퍼포먼스에 대한 완전한 분석 및 주기적 검토 결과를 고객에게 제공

서비스 중단, 지표 및 구체적인 론칭 전 계획에 대한 자세한 검토 수행

비용 및 복잡성을 낮추는 동시에 AWS 환경이 운영상 양호한 상태를 유지하도록 보장

고객과 신뢰관계를 구축하고 고객의 비즈니스 니즈 및 기술적 해결과제를 파악

사고/장애, 트레이드 오프 및 리스크 관리와 관련하여 시니어 리더십과 기술적 논의를 주도

AWS 글로벌 엔지니어링 및 서비스 팀과 직접 협력하여 고객 이슈 해결

A day in the life

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (people diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

About the team

The role is within the Korea Enterprise Support team. Enterprise Support team is one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS. AWS Enterprise Support team is looking for a Technical Account Manager (TAM) to support our customers’ innovation across all technologies, including Compute, Storage, Database, GenAI, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to large enterprises that are beginning or in the middle of their digital transformation journey.

해당 직무는 Korea Enterprise Support 팀 소속입니다. Enterprise Support팀은 아마존 웹 서비스(AWS) 내에서 가장 빠르게 성장하고 있는 조직 중 하나로 산업 부문이나 규모를 막론하고 모든 고객사가 AWS로부터 최선의 가치와 서비스를 제공받을 수 있도록 지원합니다. AWS Enterprise Support 팀에서는 컴퓨트, 스토리지, 데이터베이스, GenAI, 애플리케이션 레벨 서비스, 네트워킹, 서버리스 등 다양한 테크놀로지 영역 전반에서 고객의 혁신을 함께할 Technical Account Manager (TAM)을 채용 중입니다. TAM은 세일즈 직무가 아니며, 주요한 기술 고문이 될 수 있는 기회로서 스타트업에서 대기업에 이르기까지 디지털 전환의 여정을 이제 막 시작한, 또는 이어 나가고 있는 다양한 규모의 고객에게 ‘고객의 목소리’가 되어줄 수 있습니다.

Basic Qualifications
- 7+ years of experience in IT system architecture, implementation, operations, and consulting, with a focus on distributed applications.

- Experience working for enterprise IT companies or with mission-critical enterprise business customers.

Preferred Qualifications
- Experience with operating and troubleshooting in at least three of the following areas: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, or application development in a distributed systems environment.

- Fluent business communication skills in English.

- Bachelor’s Degree in Computer Science, Math, or related discipline required, or equivalent work experience.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

#J-18808-Ljbffr