Customer Care Executive

4 weeks ago

Dublin Pike, Ireland Chill Full time

Overview Join to apply for the Customer Care Executive role at Chill .
Chill Insurance is one of Ireland's fastest growing insurance providers. We search the market to give our customers better value and choice. Our Customer Care Team is passionate about delivering high quality service to existing customers in the most efficient manner possible. We are recruiting for talented Customer Service Agents to join our team. If you have 1+ year of customer service experience within a contact centre and you are self-motivated and driven to providing outstanding customer care, we would love to hear from you.
The Customer Care Agent deals with interactions from customers and insurers through various media, including inbound, outbound, email, post and face-to-face contact. The Customer Care agent reports directly to the Customer Care Team Leader.

Responsibilities Provide a level of service to customers that is best in class across the market.
Drive continuous improvement through KPIs and quality measures.
Promote good attitudes and strong team spirit within the group.
Escalate issues as necessary to the line manager.
Ensure all regulations are adhered to and agreements are fully complied with.
Process all required transactions in accordance with company processes.
Maintain accuracy of data and transaction processing within the role.
Provide advice that is specific and accurate at all times.
Participate in cross-training to develop multi-skills for departmental goals and vision.
Commit to studying for industry exams and use company supports to develop educationally.

Qualifications And Experience 1+ year of customer service experience within a fast-paced call centre environment.
Good PC skills (Relay, MS Excel, Insurer Websites).
Practical knowledge of Personal Lines Insurance is desirable.

Skills Result driven with ambition to meet and exceed targets.
Excellent communication skills (verbal, written, listening).
Self-motivated, enthusiastic, solution focused.
Customer-centric with a passion for wowing customers.
Good telephony and organisational skills with the ability to multitask.
Strong initiative and ability to work in a busy, fast-paced environment.
Confidence to make decisions; ability to work effectively in a team.
Positive, innovative attitude with ability to handle new assignments and projects.

What can you expect from Chill? Competitive Salary
Monthly bonus and commission structures
Pension
Healthcare
Support to assist in completion of Insurance Industry Exams
Convenient location in Sandyford Industrial Estate (near Luas, M50, Dublin bus routes)
Modern office with facilities and unlimited tea and coffee
Sociable hours: 8am–8pm (Mon–Fri) and 10am–5pm (Sat)
Staff social events and wellness initiatives
Cycle to Work Scheme
Holiday entitlement up to 24 days annually, linked to service

Seniority level Entry level

Employment type Full-time

Job function Other

Industries Administrative and Support Services

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