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Call Centre Analyst
1 week ago
Call Centre Analyst Temporary Contract (12 months) €50,000 - €58,000 DOE Dublin, Republic of Ireland Full-Time About the Role We are seeking a Call Centre Analyst to join a dynamic and fast-paced team within a global organisation known for its customer-centric approach and innovative solutions. This company is focused on delivering high-quality experiences and continuously improving operational performance. In this role, you will analyse call centre data, evaluate customer interactions, and identify opportunities to enhance efficiency and service quality. Key Responsibilities Reviewing and analysing call centre performance data. Listening to customer calls to identify trends, challenges, and areas for improvement. Producing clear and actionable reports to communicate findings to stakeholders. Collaborating with teams to implement recommendations and track their success. Building and maintaining dashboards to visualise key performance metrics. Combining data-driven insights with an understanding of customer behaviour to recommend improvements. Skills and Experience Required Strong proficiency with data analysis tools (e.g., Excel, Power BI, Tableau, or similar). Excellent analytical and problem-solving skills, with the ability to identify patterns and trends. Experience in a call centre or customer service environment is highly desirable. Strong listening and interpersonal skills to assess both data and human interaction. Confident presentation skills, with the ability to communicate complex ideas in a clear, concise manner. A proactive approach to identifying and solving problems. Whats on Offer Competitive salary: €50,000 - €58,000 DOE. Flexible and hybrid working arrangements. A collaborative and supportive work environment. How to Apply Ready to take the next step? Click Apply Now or email Jack Breslin at . Why Apply Through Sigmar? Well help manage your job hunt, strengthen your interview skills, and tidy up your CV. Well provide you with an overview of the job market within your industry and help tailor your job search. Skills: Data analysis advanced Excel Power BI Tableau stakeholder reporting jira
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Call Centre Analyst
6 days ago
Dublin, Ireland Sigmar Recruitment Full timeCall Centre Analyst Temporary Contract (12 months) €50,000 - €55,000 DOE Dublin, Republic of Ireland Full-Time About the Role We are seeking a Call Centre Analyst to join a dynamic and fast-paced team within a global organisation known for its customer-centric approach and innovative solutions. This company is focused on delivering high-quality...
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Call Centre Analyst
1 week ago
Dublin, Ireland Sigmar Recruitment Full timeCall Centre Analyst Temporary Contract (12 months) €50,000 - €58,000 DOE Dublin, Republic of Ireland Full-Time About the Role We are seeking a Call Centre Analyst to join a dynamic and fast-paced team within a global organisation known for its customer-centric approach and innovative solutions. This company is focused on delivering high-quality...
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Call Centre Analyst
1 week ago
Dublin, Ireland Sigmar Recruitment Full timeCall Centre Analyst – Temporary Contract (12 months) €50,000 - €58,000 DOE Dublin, Republic of Ireland Full-Time About the Role We are seeking a Call Centre Analyst to join a dynamic and fast-paced team within a global organisation known for its customer-centric approach and innovative solutions. This company is focused on delivering high-quality...
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Workforce Efficiency Analyst
1 week ago
Dublin, Ireland Sigmar Recruitment Full timeWorkforce Efficiency Analyst (10-Month Contract) Location: Blanchardstown (Hybrid – 3 days office, 2 days WFH) Salary: €50,000 - €58,000 Contract Duration: March – December 2025 (10 months) A global e-commerce company is looking for a Workforce Efficiency Analyst to review customer service interactions and identify ways to improve efficiency. In...
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▷ [15h Left] Administrator (Call Agent)
2 weeks ago
Dublin, Ireland Vhi Full timeRole Title: Administrator (Call Agent) Role Location: Old Naas Road Company: Vhi Health and Wellbeing Dac A full-time and permanent position has arisen within Vhi for Administrator role, the Administrator will provide excellent administrative support to the dedicated Vhi Swiftcare Clinic/Clinical Call Centre. The administrator will work across a 7 day...
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Senior Business Analyst
6 days ago
Dublin, Ireland IT Alliance Group Full timeBusiness Analyst - Dublin - €570 Per Day A large Irish Semi-State organisation with responsibility for Financial services requires a Senior Business Analyst to join their IT Operations team. The Business Analyst will work closely with the business managers and business subject matter experts in the definition, testing, training, implementation, and support...
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IT Support Analyst
3 weeks ago
Dublin, Ireland Executive Edge Full timeIT Support Analyst Our clients, based in Dublin 22, are looking to recruit an experienced IT Support Analyst to join their team for an initial 12 month contract. The Support Analyst will provide level 1 support to end users for all desktop, hardware and software issues. The role will be Hybrid. The Role: - Provide a comprehensive 1st line support service...
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Telecoms Product Compliance Analyst
3 weeks ago
Dublin, Ireland Executive Edge Full timeTelecommunications Product Safety Compliance Analyst Our client, based in the City Centre, is looking for an outstanding candidate for a new role as a Product Compliance Analyst to join their team. This is an excellent opportunity to join a growing team. The Role: Investigating and managing multiple product compliance cases and following up, as appropriate,...
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Test Analyst
3 weeks ago
Dublin, Ireland Sabeo Holdings Ltd Full timeQuality Assurance , Test Analyst 6 month contract Dublin city centre/Remote Responsibilities: Produce structured test plans based on functional requirements Develop comprehensive test cases for System, UAT and Regression testing (both automated and manual) Creating, executing and recording the results of test cases Tracking of progress of test phase and...
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Test Analyst
1 week ago
Dublin, Ireland Sabeo Holdings Ltd Full timeQuality Assurance , Test Analyst 6 month contract Dublin city centre/Remote Responsibilities: Produce structured test plans based on functional requirements Develop comprehensive test cases for System, UAT and Regression testing (both automated and manual) Creating, executing and recording the results of test cases Tracking of progress of test phase and...
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Pricing Analyst
3 weeks ago
Dublin, Ireland LINCOLN RECRUITMENT Full timeMy client, a leading company in the leasing industry, is hiring a Pricing Analyst - Remarketing as part of their expansion into the Irish market. The role will play a critical part in developing pricing models for the remarketing of their key products across North America. Required experience: Bachelors Degree in Maths/Statistics, Computer Science, Economics...
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Pricing Analyst
1 week ago
Dublin, Ireland LINCOLN RECRUITMENT Full timeMy client, a leading company in the leasing industry, is hiring a Pricing Analyst - Remarketing as part of their expansion into the Irish market. The role will play a critical part in developing pricing models for the remarketing of their key products across North America. Required experience: Bachelors Degree in Maths/Statistics, Computer Science, Economics...
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QA Test Analyst
3 weeks ago
Dublin, Ireland Sabeo Holdings Ltd Full timeQA Test Analyst 6 month contract Dublin city centre/Hybrid Our high profile client based in Dublin city centre is actively seeking an experienced QA Test Analyst to join their team. You will work as part of the IT QA testing team and align with the best test management practices with a focus on assuring the quality of the mission critical...
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QA Test Analyst
1 week ago
Dublin, Ireland Sabeo Holdings Ltd Full timeQA Test Analyst 6 month contract Dublin city centre/Hybrid Our high profile client based in Dublin city centre is actively seeking an experienced QA Test Analyst to join their team. You will work as part of the IT QA testing team and align with the best test management practices with a focus on assuring the quality of the mission critical...
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Urgent Search: Senior FP&A Analyst
3 weeks ago
Dublin, Ireland BARDEN Full timeSenior FP&A Analyst (Irish Tech) – Dublin City Centre Barden are delighted to have been exclusively engaged by an Irish tech company to invite an FP&A professional to join their finance team. The company is private equity backed by leading and well-known investors and is experiencing significant growth which is expected to continue into international...
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Production Support Analyst
15 hours ago
Dublin, Ireland Permanent TSB Full timePTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. As a Production Support Analyst you will work collaboratively with the Unibanks application...
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Contract - Technical Analyst
2 weeks ago
Dublin, Ireland Sphere Digital Recruitment Full timeI'm looking for a Junior to Mid-Level Analyst to join an insurance company based in Dublin. - Based in: Dublin (2 days a week in the office) - Contract Length: 1 year initially - Start Date: 10th of Feb 2025 - Day Rate: Up to €340pd The Job As a Junior to Mid-Level Analyst, your responsibilities will include: - Collaborating with both technical and...
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[2/6/2025 A] Senior Business Analyst
6 days ago
Dublin, Ireland IT Alliance Group Full timeBusiness Analyst - Dublin - €570 Per Day A large Irish Semi-State organisation with responsibility for Financial services requires a Senior Business Analyst to join their IT Operations team. The Business Analyst will work closely with the business managers and business subject matter experts in the definition, testing, training, implementation, and support...
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Graduate Business Analyst
2 weeks ago
Dublin, Ireland Mercury Engineering Full timeBeware of Fraudulent Mercury Job Postings. Fraudsters may be posting fake job listings claiming to be from Mercury. Legitimate Mercury job offers will never ask for personal information or upfront payments. Always verify job postings through official Mercury channels. Graduate Business Analyst, Dublin, Ireland Mercury is the European leader in construction...
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3 Days Left! Financial Planning Analyst
3 weeks ago
Dublin, Ireland Brightwater Full timeFinancial Analyst Company Overview: Financial Planning Analyst Role with a leading city centre-based energy provider. Commercial opportunity with flexible hybrid working. About the Role: Our client are seeking a FP&A Analyst to join our team. This role offers a unique opportunity to contribute to the strategic direction of our business by providing...