Senior Sales Outbound Programs Manager

Senior Sales Outbound Programs Manager (AI & Automation)

Dublin, Ireland

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high‑touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity?

Our Sales Development organization is the engine behind Intercom’s growth, both as a revenue driver and as a talent pipeline. We identify and engage prospects across SMB, mid‑market, and enterprise segments, guiding them through the earliest stages of the sales journey.

We’re looking for an AI Sales Programs Manager to help us redefine the future of prospecting at Intercom. This is a pivotal role that sits at the intersection of sales innovation, AI technology, and operational excellence. You’ll have the opportunity to shape a brand‑new function, working closely with Sales, Marketing, and Revenue Operations to drive meaningful impact on pipeline and revenue growth.

In this role, you’ll report directly to the Head of Sales Development, play a key part in Intercom’s AI strategy, and be empowered to experiment, innovate, and scale new approaches to outbound engagement.

What will I be doing?

- Lead the design, deployment, and scaling of an AI‑powered inbound and outbound automation platform integrated with Salesforce. Empower Intercom’s SDR and BDR teams to run personalized, high‑impact outreach and manage nurturing at scale, transforming how we identify, engage, and convert prospects across our ideal customer profile.

- Optimize a full‑funnel engagement engine, blending creativity, data, and automation to nurture existing prospects, increase pipeline creation, and sales productivity. Work closely with Revenue Operations, Marketing, and Product to ensure data accuracy, smart targeting, and seamless workflows that enable teams to operate at peak performance.

- Own measurement and optimization, analyzing sequence data and refining strategies to improve conversion and pipeline efficiency. Together with the Ops team, build dashboards and reporting frameworks to track pipeline contribution, ROI, and the overall health of inbound and outbound activities.

- Shape how Intercom uses AI to drive engagement, fostering a culture of innovation and experimentation across Sales Development. Partner with Sales and Marketing leadership to align inbound and outbound programs with our broader go‑to‑market strategy, ensuring every initiative drives measurable pipeline and revenue growth.

What skills do I need?

- 8+ years of professional experience in Sales, Revenue Operations, or GTM Programs, ideally within a fast‑growing B2B SaaS environment.

- 1+ year of experience designing, scaling, and optimizing AI‑powered outbound programs that drive sales productivity and performance.

- Proven track record managing or optimizing a GTM tech stack (e.g., Salesforce, Outreach, Clay, or similar tools).

- Strong understanding of demand generation fundamentals: including targeting, segmentation, messaging, and funnel conversion metrics.

- Highly analytical mindset with experience building reports and dashboards – proficiency in Salesforce is a plus.

- Experience enriching lead lists with Clay is a plus.

- Exceptional organizational and cross‑functional collaboration skills, with the ability to align Sales, Marketing, and Operations around shared goals.

- Comfortable operating in a fast‑changing, high‑growth environment, adaptable, curious, and eager to evolve alongside new tools, processes, and strategies.

Benefits

Competitive salary and equity in a fast‑growing start‑up

We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

- Pension scheme & match up to 4%

- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents

- Flexible paid time off policy

- Paid maternity leave, and 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

- Cycle‑to‑Work Scheme with secure bike storage

- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

- Relocation support for those moving to our offices

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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