IT Support Engineer

Overview
Company Description

With over 25 years’ experience in offering specialist supply chain solutions to the mobile phone and technology industries, Fónua has developed an industry leading Device Ownership & Supply Chain Optimisation Model. Fónua has long standing direct procurement relationships with all of the key mobile device hardware OEMs.

Our Mission

To continuously optimise our partner’s distribution requirements through the delivery of innovative products and services. We will fulfil both vendor and customer needs through efficient supply chain, extensive product knowledge and value added solutions delivered profitably by dedicated and professional employees.

Our Vision

To create value and make a difference

Our Values

Creativity & Imagination

Passion Energy & Ambition

Hire & Retain the Best

Leadership

Teamwork

Respect

Excellence

Overview - Role
We are seeking a versatile IT Support Engineer to join our team. This role provides technical assistance to users both remotely and on-site. The ideal candidate will have at least 2 years’ experience in a similar position, with strong troubleshooting skills across hardware, software, cloud, and business applications.

Responsibilities

Provide 1st and 2nd line support through the helpdesk (phone, email, remote tools, and ticketing system).

Deliver on-site field support for hardware, networking, and software issues.

Troubleshoot and resolve issues across desktops, laptops, printers, mobile devices, and peripherals.

Support and administer Microsoft 365, Azure, Windows operating systems, and Active Directory.

Provide application support, investigating and resolving user issues across core business systems.

Configure and maintain user accounts, devices, and applications.

Carry out system checks, updates, and patch management.

Document incidents, resolutions, and system/application changes.

Escalate complex issues to senior engineers or vendors when necessary.

Ensure clear, professional communication and excellent customer service at all times.

Requirements

Minimum 2 years’ experience in an IT support role (helpdesk and/or field engineering).

Strong knowledge of Windows OS, Microsoft 365, Azure, and Active Directory.

Hands-on experience with hardware and peripheral troubleshooting.

Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi).

Experience using ticketing/helpdesk systems.

Excellent troubleshooting, communication, and customer service skills.

Ability to work independently and manage priorities effectively.

Full Irish driving licence and own transport (required for field support).

Desirable Skills

Experience with Zebra industrial and desktop label printers.

Experience with Honeywell/Intermec barcode scanners.

Familiarity with FreshService helpdesk.

Experience with Microsoft Intune.

Familiarity with Linux or macOS.

Proficiency with SQL (querying databases, data analysis).

Understanding of APIs (REST/SOAP concepts, integrations, troubleshooting).

Knowledge of Infor M3 ERP.

Knowledge of ITIL principles.

Industry certifications (CompTIA, Microsoft, ITIL, Cisco, etc.).

Personal Attributes

Excellent communication skills, both written and verbal.

Strong team player with a solid work ethic and commitment.

Able to thrive in a fast-paced, dynamic environment.

Self-motivated with a positive, proactive attitude.

Strong analytical and critical-thinking skills.

Ability to clearly explain technical matters to non-technical audiences.

Other information
Company Benefits

Pension Scheme

Bike to Work Scheme

Gym/Wellbeing Contribution

Employee Purchase Scheme

Phone Repair Discount

Educational Assistance Program

Company Events

Free Parking

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