Aftersales Performance Manager
1 day ago
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Aftersales Performance Manager - Volvo Car Ireland
It’s all about people
We put people at the centre of everything we do. Being curious about what the people around us need and want is key to creating safe, personalised and sustainable mobility solutions. If you believe in the power of people and share our respect for human-centric innovation, you'll thrive at Volvo Cars. We are people who care about other people. With us, you’ll be surrounded by brilliant, curious colleagues all committed to making a difference.
Commercial Operations - let's introduce ourselves
Volvo Car Ireland is the National Sales Company, part of Volvo Car Corporation. Within Volvo Car Ireland, the Commercial Operations Team is looking for a talented individual to join our team, in the role as Aftersales Performance Manager. You will be reporting directly to Commercial Operations Director. In this dynamic role, you are the driver of our aftersales business and performance.
What you'll do
You will work closely with our Volvo retailer network, with regular retailer visits, performance management and ensuring targets are fulfilled. You will identify opportunities, develop strategic offers and motivate/coach the network towards achievement of parts & accessory sales objectives.
You will work with our Volvo Car collegues in Head Office to align strategy, campaign and performance metrics.
Your core responsibilities include:
• Service business operations commercial agenda
• Development and implementation of Parts, Accessories & Service Offers
• Product pricing strategy
• Retailer bonus scheme definition, follow- up and delivery
• Establishing working partnership with Service retailers
• Track retailer performance based on commercial service KPI’s
• Improvement identification based on retailers´ inputs during regular Field visits
• Service retailer quality KPIs monitoring
• Manage 3rd Party partnerships, e.g. Wurth, Easygo, Bestdrive, Outsourc etc.
• Service Agreements and Extended Warranty strategy & pricing
• Work with the marketing team for campaign creation & activity management
• Digital content management
What you'll bring
The ideal candidate will have a positive attitude, the desire to work as efficiently as possible, and have excellent communication skills. You will be process oriented, have excellent attention to detail, be structured and logical in your approach with the agility required to embrace change. You will be proactive with a commercial mindset in a changing environment. Ideally you will have worked in the automotive industry and can demonstrate knowledge in the aftersales operations.
Skills Required:
• Advanced English communication skills
• Proven ability to collaborate with internal and external stakeholders
• Strong communication and presentation skills
• Comprehensive IT skills (word, excel, PowerPoint)
• Retailer / Dealer operations and service experience
• A strong commercial focus with proven track record of delivering profitable business growth
• Experience in project management techniques applied to implement actions designed to deliver performance improvement or change
• Able to deploy analytical skills and tools to identify the underlying causes of performance issues and trends
• Excellent negotiating skills
• Self-motivated, excellent team working skills, resilient and enthusiastic.
• Business related degree would be desirable
Ready to Take the Next Step?
Please submit your application through our career page. Due to GDPR regulations, we’re unable to store or consider applications from other platforms. Make sure to submit your application in English.
If you have any questions about the recruitment process, you are welcome to reach out to Recruiter Lotta Ericsson at lotta.ericsson@volvocars.com.
Once your application is successfully submitted, you’ll receive a confirmation email. Applications are open until 16th of February 2025. We’re excited to get to know you
Volvo Cars – driving change together
Volvo Cars’ success is the result of a collaborative, diverse and inclusive working environment. Today, we’re one of the most well-known and respected car brands, with around 43,000 employees across the globe. At Volvo Cars, your career is designed around your skills and aspirations, so you can reach your fullest potential.
And it’s so exciting – we’re well on our way on our journey towards full electrification.We have five fully electric cars already on the market, and five more on the way. Our fully-electric and plug-in hybrid cars combined make up almost 50 per cent of our sales. So come and join us in shaping the future of mobility. There’s never been a more rewarding time to play your part in our inspiring and creative teams
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