Organisation Effectiveness

Overview

Organisation Effectiveness & Governance Manager

Because we strive to put people first. Culture, our way. People & Culture at Primark

What’s a career at Primark all about? The positive impact you’re making, the experiences you’re having and the people you’re with. You’re our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way.

What You’ll Get

People are at the heart of what we do here, so it’s essential we provide you with the right environment to perform at your very best. Let’s talk lifestyle: Healthcare, pension, and potential bonus. 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria.

What You’ll Do as Organisation Effectiveness & Governance Manager

In your role, you’ll collaborate with different people across a range of skillsets. Here’s a flavour of your day-to-day:

- Organisation Effectiveness Consultation: Provide expert guidance to the business on best-fit OE solutions that address inefficiencies and support strategic priorities.
- Insight & Analysis: Analyse OE and efficiency data to deliver actionable insights and recommendations aligned with Primark’s culture, values, and goals.
- Governance Frameworks: Develop, implement, and continuously improve governance frameworks and processes to support the sustainability of the new P&C operating model.
- Measurement & Improvement: Design metrics and dashboards to assess organisation health, conduct effectiveness assessments, and identify opportunities for continuous improvement.
- Business Case Development: Support the creation of robust business cases for OE initiatives, clearly articulating challenges, solutions, and business value to drive stakeholder buy-in.
- Capability Building & Change Leadership: Role model OE and change leadership behaviours, enabling knowledge transfer and strong partnerships across the business to embed OE practices.

What You’ll Bring

Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular:

- Organisation Effectiveness Experience: Minimum 3 years’ experience at management level in organisation effectiveness and governance, ideally within an HR function.
- Project Leadership: Proven success in leading and managing large-scale projects, with a focus on transformation and continuous improvement.
- HR Operating Model Knowledge: Strong understanding of HR operating models, processes, and best practices, with the ability to apply this knowledge in a governance context.
- Stakeholder Engagement: Highly effective in engaging and influencing international stakeholders across functions and levels.
- Coaching & Change Support: Demonstrated coaching skills and experience supporting teams through change, transformation, and capability building.
- Analytical & Organisational Skills: Excellent analytical, problem-solving, and decision-making abilities, combined with strong organisational and communication skills in a fast-paced environment.

Does this sound like you? Great, because we can’t wait to see what you’ll bring. You’ll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we’re excited about our future - and we’re excited to develop yours.

About Primark

At Primark, people matter. They’re the beating heart of our business and the reason we’ve grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we/'re Caring and always strive to put people first. We/'re also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together.

If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.

All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss.

147601BR (ROI)

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