
[Immediate Start] Program Coordinator
2 weeks ago
Our client is a global provider of localization, translation, and content services, this company helps businesses adapt their products, services, and content for international markets. Their offerings include translation, software localization, transcreation, multimedia services, and content management. With a focus on quality, innovation, and customer collaboration, they support brands in delivering impactful, culturally relevant experiences to a global audience.
Location: Ireland / Working Hours: 8:00am - 4:30pm Irish Time
Summary: This role involves assisting the Capacity Management team with overall monitoring and managing reviewers’ capacity. This role requires interaction with reviewer teams and internal production teams.
Most projects are processed automatically from start to finish with little oversight required. Our goal is to increase automation where possible so we can focus on quality and strengthen relationships within our team, with our vendors and with our client. Our team works as a global team, with PM support covering all time zones.
We have hundreds of linguists who are dedicated specifically to our program. We work hard to train and develop our resources and maintain very low turnover as compared to the industry standard. This role will also require being able to provide training to team members and linguists when required.
Responsibilities:
Reviewer Capacity Management
Tracking and processing reviewers’ holidays
Daily follow up activities, managing extension requests and reassignments, supporting on-time delivery (OTD)
Working with the company specific applications
Basic troubleshooting of internal and client specific tools
Query delegation
Running Reports
Learning and working with client-specific tools
Ensure consistency across the program, suggest and share best practices
Initiate process improvements, develop the program further
Provide support and partnership to other teams, internally or externally
Interact, communicate and collaborate with various stakeholders - regular meetings, sync-up calls, status updates, etc.
Requirements:
A minimum of 1 year project management experience working in Localization
Mid-Level experience using Word, Excel, PowerPoint, Outlook and Calendar
Self-sufficient and reliable, ability and willingness to learn new tools
Acceptance of working independently with some support being provided remotely
Excellent time management skills and the ability to adapt to change
Ability to communicate clearly in writing (English) and face-to-face online
Excellent attention to detail and customer service skills
Ability to work under pressure in a deadline driven environment
Advantageous:
Experience in teaching or training
Previous translation or localization experience
Understanding/experience working with more than one language/culture
Experience with Google online tools such as Drive, Docs, Sheets, etc.
Experience handling high volume of emails
Documenting process
Advanced knowledge in Excel (formulas, macros, etc.)
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