Senior Manager, EEE Business Systems

3 days ago

Dublin Pike, Ireland Healthcare Businesswomen’s Association Full time

Job Description Summary
Step into a pivotal role where your expertise will shape the future of External Expert Engagement systems at Novartis. As Senior Manager EEE Business Systems, you’ll be the driving force behind business-side enablement and documentation for platforms like HIP/ENGAGE or GEMS—ensuring they operate seamlessly and in full compliance.

Your work will directly empower global medical teams, enhance user readiness, and support enterprise-wide excellence in governance and operations.

Location: Dublin, Ireland / London, UK

Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.

Job Description
Responsibilities

Maintain and update SOPs, workflows, and process maps aligned with GMA standards

Collaborate with training leads to ensure onboarding materials reflect current system capabilities

Document system configurations and field logic based on business use cases

Consolidate user feedback to inform enhancements and simplification opportunities

Validate reporting logic with Data & Analytics teams for system alignment

Support UAT planning, execution, and documentation for business-side validation

Govern business configuration and system standards without managing technical triage

Essential for the role

Bachelor’s or Master’s degree in Life Sciences, Business, Information Systems, or related field

4–6 years’ experience in business systems support or Medical Affairs operations

Proven ability to develop training and documentation for digital platforms

Strong understanding of configuration design and compliance documentation

Familiarity with regulated systems such as HIP/ENGAGE, GEMS or the like

Excellent attention to detail and cross‑functional communication skills

Desirable for the role

Experience supporting global or regional documentation needs in a regulated environment

Familiarity with enterprise platforms used for External Expert Engagement

Commitment to Diversity & Inclusion
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

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