Senior Manager, EEE Business Systems

5 days ago

Dublin, Ireland Healthcare Businesswomen’s Association Full time

Job Description Summary

Step into a pivotal role where your expertise will shape the future of External Expert Engagement systems at Novartis. As Senior Manager EEE Business Systems, you’ll be the driving force behind business-side enablement and documentation for platforms like HIP/ENGAGE or GEMS—ensuring they operate seamlessly and in full compliance.

Your work will directly empower global medical teams, enhance user readiness, and support enterprise-wide excellence in governance and operations.

Location: Dublin, Ireland / London, UK

Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.

Job Description

Responsibilities

- Maintain and update SOPs, workflows, and process maps aligned with GMA standards

- Collaborate with training leads to ensure onboarding materials reflect current system capabilities

- Document system configurations and field logic based on business use cases

- Consolidate user feedback to inform enhancements and simplification opportunities

- Validate reporting logic with Data & Analytics teams for system alignment

- Support UAT planning, execution, and documentation for business-side validation

- Govern business configuration and system standards without managing technical triage

Essential for the role

- Bachelor’s or Master’s degree in Life Sciences, Business, Information Systems, or related field

- 4–6 years’ experience in business systems support or Medical Affairs operations

- Proven ability to develop training and documentation for digital platforms

- Strong understanding of configuration design and compliance documentation

- Familiarity with regulated systems such as HIP/ENGAGE, GEMS or the like

- Excellent attention to detail and cross‑functional communication skills

Desirable for the role

- Experience supporting global or regional documentation needs in a regulated environment

- Familiarity with enterprise platforms used for External Expert Engagement

Commitment to Diversity & Inclusion

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

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