Contract Manager

Overview Global Recruiter - Key Management Gaps at Turner & Townsend
Turner & Townsend delivers transformational programmes across consultancy, project delivery and post-project operations with offices in 49 countries. Our infrastructure team serves transport, utilities, power and defence sectors, delivering comprehensive solutions and managing complexity to meet client goals.
Responsibilities Manage daily service contract operations to ensure continuous and smooth service delivery.
Ensure adherence to contract management standards, contractual terms and conditions, reporting requirements, and legal, regulatory, and client policies and procedures during contract administration activities.
Negotiate and manage change orders, new task orders, claims, and dispute resolution processes in accordance with various contract forms, particularly NEC 4.
Attend and assist in preparing for early warning, risk mitigation or other contractually required meetings.
Develop and sustain positive relationships with project stakeholders, including clients, contractors, and internal teams.
Support and provide guidance on best practice contract management and, where required, support training.
Provide oversight and support the development of contract managers and contract administrators to successfully deliver the service contract.
Prepare and review performance reports and contract documents.
Develop, maintain and administer the contract obligations register associated with the service contract.
Monitor contract performance against KPIs and analyse data to identify areas for improvement; assist in establishing and monitoring key contractual performance indicators to support contract performance management.
Oversee and manage the contract administration process, ensuring that any payments due reflect the true cost of works in accordance with the contracts.
Oversee the development, implementation, and maintenance of contract administration procedures, processes, and systems to ensure compliance with the contract framework, including: structured record keeping, executing financial management operations, keeping records of risks, and managing the contract manual and related processes.
Assist in managing disputes to maintain seamless and continuous service delivery.
Qualifications Knowledge Minimum of 10 years working in contract management, with 5+ years’ experience on professional services contracts (PSC) of considerable scale and complexity.
Experience providing strategic leadership and direction in contract management, establishing effective frameworks, processes, and performance metrics.
Expert knowledge of contract management principles, methods, techniques, systems, and toolkits.
Experience working within both consultancy and client or contractor environments is an advantage.
Experience with the NEC PSC – Option C and E – essential.
Skills Ability to develop and implement contract management strategies, administering contracts at a senior level.
Excellent communication skills and ability to establish robust relationships with internal and external stakeholders.
Strong negotiation skills and ability to influence.
Strategically minded with a consistent approach to decision-making and leadership.
Ability to foster a collaborative, inclusive, and transparent approach to service delivery.
Qualifications Minimum level 8 degree (or equivalent) in a relevant subject (e.g., quantity surveying).
Level 9 Masters (or equivalent) in a relevant field would be advantageous.
Chartered member of a relevant professional body.
Additional Information Turner & Townsend is an equal opportunity employer and values diversity. We promote a healthy, productive, and flexible working environment that respects work-life balance. SOX control responsibilities may be part of this role, where applicable.
Please note: This description excludes any recruitment fees and emphasizes equal opportunity employment. Any recruitment agencies must be invited by the Turner & Townsend Recruitment Team to submit candidates.

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