Ukrainian Project Support/Coordinator

Overview

The Scoop on the Role: Join us in the heart of Grouper's Project Management Team As a Ukrainian Speaking Project Support Specialist at our SaaS company, you will play an important role in ensuring our Ukrainian-speaking clients have a seamless and successful experience with our products. You will perform basic project coordination and collaborate with various teams to deliver exceptional service. Your main goal is to help our clients achieve their business objectives by providing expert guidance and support to the project manager.

Responsibilities

- Langauge: Native Ukrainian Speaker

- Team Collaboration: Function effectively in a team environment while demonstrating self-motivation and the ability to work independently.

- Customer Support: Resolve customer requests initiated through various support channels, including telephone and online project requests.

- Collaborative Environment: Contribute to a fast-paced and highly collaborative team-based work environment.

- Product Knowledge: Develop in-depth product knowledge to effectively support end users.

- Customer Communication: Keep customers informed of progress and manage exceptions effectively.

- Client Support: Provide first-line support to Ukrainian-speaking clients, addressing inquiries and issues promptly; assist with onboarding, product training, and troubleshooting.

- Project Coordination: Coordinate project timelines and deliverables to ensure projects are completed on time and within scope; collaborate with internal teams to meet and exceed client requirements.

- Documentation and Reporting: Maintain detailed records of client interactions and project progress; generate reports on client issues and project status to inform continuous improvement efforts.

- Communication and Collaboration: Serve as the main point of contact between Ukrainian-speaking clients and internal teams; facilitate clear and effective communication to ensure stakeholders are aligned.

What We're Looking For

- Experience: Graduate, or minimum 6 months to 1 year of experience in a relevant area.

- Self-Motivation: Self-motivated with the ability to work independently or as part of a team.

- Deadline Oriented: Able to work under tight deadlines with drive and delivery focus.

- Cloud Deployment: Knowledge of cloud deployment models and validation of post-deployment service operations.

- Communication Skills: Excellent documentation, reporting, communication, and interpersonal skills.

- Digital Security Awareness: Strong awareness of digital security practices and protocols.

- Language Proficiency: Fluent in Ukrainian and English, with excellent written and verbal communication in both languages.

- Customer Service Skills: Proven experience in a customer-facing role in tech or SaaS; strong problem-solving and proactive client support.

- Project Management: Experience managing projects, juggling multiple tasks and priorities; strong organizational skills and attention to detail.

- Technical Aptitude: Comfortable using various software tools and technologies; quick to learn new SaaS products and features.

The Perfect Match

- Team Player: Collaborative with cross-functional teams and willing to go above and beyond for client satisfaction.

- Adaptable and Resilient: Thrives in a fast-paced, dynamic environment; open to feedback and continuous improvement.

- Passionate and Driven: Enthusiastic about helping clients succeed and motivated to achieve results.

- Detail-Oriented: Meticulous attention to detail and proactive in addressing client needs.

Meet Grouper

We are our customers/' trusted partner in safeguarding data, strengthening cybersecurity, and strategic consulting. We lead in data integrity, securing information, and navigating regulatory compliance with confidence. With a blend of technical expertise and clever thinking, we redefine GRC and IT strategies, empowering organizations to shine. We work with security frameworks like ISO 27001:2013 and NIST to chart a course to success, strengthen defenses, and turn challenges into opportunities to excel. We aim to be a trusted ally on the journey to greatness for our customers.

Join Grouper

Are you ready to take on this challenge? We are looking for talented individuals to join our team. If you/'re passionate about providing exceptional project support and thrive in a fast-paced environment, we want to hear from you. As a Ukrainian Speaking Project Support Specialist, you will have the opportunity to impact our clients/' success and our company/'s growth. Apply today and let/’s achieve great things together

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