Customer Service Specialist

CUSTOMER SERVICE SPECIALIST – OFFICE BASED
IN DUBLIN

Teleperformance is a fast-paced contact centre employer
who works alongside a number of house-hold known clients to deliver
world class customer service.

We’re looking for a Customer Service Specialist who is
passionate about helping people, solving problems, and delivering
exceptional support to work with a global client.

Here is all you need to
know…

- Start Date: 17th of November
2025
- Salary:
€16.00 per hour / €29,120.00 per annum with potential
to earn up to €34,000 with a performance related
bonus.
- Job Type:

Permanent

- Working Hours: 35
hours per week (including
training)
- Training: 2 weeks
onsite in Dublin.
- Joining the
team: Please note that this role is fully office
based in Dublin.

What will the shifts look
like?...

- Core
Hours:
Monday to Friday, 9:00 AM – 5:00
PM
Enjoy a stable weekday routine with evenings and
weekends free to
recharge.
- Rotational
Shift:
6:00 AM – 2:00 PM, on a rotating
basis across 7 days
This early shift rotation ensures
fair coverage while giving you afternoons off — ideal for personal
time, appointments, or family
commitments.

Who we are looking
for…

- A professional, polite and courteous telephone
manner
- Ability to deliver excellent service
with outgoing nature
- Excellent verbal and
written communication skills, with fluency in English
essential
- A good listener who can convey
empathy, patience and understanding
- Confident
and proactive to deal with difficult situations and
conversations
- Confident in having customer
conversations, with 2-3 years of customer support experience via
phone, email and webchat essential
- High levels
of accuracy and attention to detail
- Confident
in working independently
- Self-motivated and
able to affectively problem solve
- Interpersonal
skills
- Be driven to work towards achievable
targets
- Experience in working with vulnerable
customers
- Previous call centre/ customer
service experience is essential

Values we look for you to
have:

- Process
Excellence - doing things well means something to you and you will
always strive to improve on your
work
- Collaboration - you
enjoy working with others and you like working as a team
player
- Communication - You
can speak and write clearly and in a confident
manner
- Emotional
Intelligence - You possess the ability to be emotionally intellignt
meaning you are able to empathise, be kind and be good with
others.
- Open-mindedness
- you possess the ability to be emotionally intelligent meaning you
are able to empathise, be kind and be good with
others.
- Critical
thinking - you are abl to think logically when making
decisions
- Solution
Orientation - having a forward thinking mindset focused on
resolving
challenges
- Entrepreneurship
- taking owenership, not being afraid to take on new tasks, develop
and have a self-driven
mindset.

What will my role
involve…?

- Answer inbound calls with enthusiasm and a
desire to help out customers at the first point of
contact
- Supporting and providing a positive
experience for all our customers by helping them with all aspects
of their queries
- Helping customers that may be
vulnerable
- Problem solving - taking ownership
of each and every query and ensuring these are resolved, making a
real positive difference for our
customers
- Ensure all customer complaints are
recorded in line with policy and where possible resolved at first
touch, delivering an efficient outcome for the
customer
- Ability to react fast when the day
gets busy and handle a wide variety of different customers –
excellent time management and ability to
multitask
- Confident in following processes and
being able to clearly explain these to our
custome

What are the
benefits?...

- Healthcare
insurance
- Death in
service
- Annual leave
20days + 10 days bank
holiday
- 4%
pension
- Bonus (non
contractual and applicaple for certain
roles)

Disclaimer Please
be vigilant against job scams. Teleperformance
will never contact you about
anything other than your application through our official channels
- UK phone number, text or Teleperformance or talent.icims email
address. If you receive any suspicious communications claiming to
be from Teleperformance, please disregard them and report the
incident to our team. Your security is our
priority.

Disclaimer Please
note, only candidates who meet specific language proficiency scores
will be able to proceed on this campaign, this supersedes any other
pass mark you may receive. Where you pass the assessment but not
the above requirements we will endeavour to find other suitable
roles for you however this may not be possible, in this instance we
reserve the right to reject your
application.

If you’re
interested in joining us, APPLY TODAY to create your application
and our recruitment team will be in touch with you within 48 hours,
but please feel free to get in touch if you want to chat with our
team sooner.

#priority