[Only 24h Left] Service Team Lead/Scheduler

5 days ago

Dublin, Ireland Culligan Water (Ireland) Ltd Full time

About Us
At Culligan, we believe that cleaner, healthier water can help contribute to improving the lives of people around the world and is a key driver towards solving some of the biggest challenges that lie in our future.

Our goal is to do everything we can in the areas where we are best equipped to truly effect change. To that end, we’ve developed a core set of commitments that align with the UN Sustainable Development Goals and serve as the focus of our work to build a better world.

The Role
We are looking for a Service Team Lead/Route Planner/Scheduler.

Hours: 8am - 4pm or 9am - 5pm

Responsibilities

Accountable for coordinated, timely, effective and efficient scheduling of all Bottled Water Cooler activities to customers nationally and providing updates on performance levels.

Responsible for leading, engaging and managing the delivery team, adopting a one-team approach, alongside developing and growing their skills and capabilities

Accountable for the delivery team accurately updating all relevant systems with key information to enable successful resolution of scheduled activities and tracking of all mandatory KPIs

Responsible for all daily team duties being completed.

Take ownership for supporting and driving the performance within Field Operations, continuous improvement and sharing of best practices and making sure the planning team adhere to company procedures.

Responsible for providing a daily performance update to the business.

Responsible for managing internal and external queries from customers and colleagues.

Essential

A good geographic knowledge of the island of Ireland - ROI / NI

Demonstrated ability to handle a range of diverse and competing priorities

Demonstrated oral and written communication skills

Ability to resolve challenging situations in a clear and calm manner

A proven track record of providing strong customer service externally & internally

Demonstrated competence in using Microsoft Office tools

Demonstrated ability to consistently achieve targets

Desirable

A proven track record of leading a team

Knowledge and demonstrated skills in utilizing scheduling system effectively

Benefits

Monday - Friday Days working pattern

23 days' holiday + Bank Holidays - increasing with long service

Company Pension scheme

Company Sick Pay (after qualifying period)

Shopping discounts with Perks at Work

24 hours access to Employee Assistance Programme

Volunteering Day

Employee support network and mental health assistance

Opportunity for career progression

#J-18808-Ljbffr

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