▷ [3 Days Left] NMC Test - Assistant Director - Registration Options
2 weeks ago
Overview Department: Graduate Scheme 2020
Employment Type: Full Time
Location: Dublin, Cork, Jamestown
Description About the role
We are looking for someone to lead on fulfilling one of the NMC’s fundamental duties: maintaining the integrity and accuracy of the statutory register of nurses, midwives and nursing associates.
You will be a key advisor to the Executive on the mitigation of strategic risks to the register. This means leading and developing person-centred, cost effective and efficient registration services through high performance, continuous improvement of processes, the development of people and embedding appropriate safeguards.
As a member of the Professional Regulation (PR) leadership team, you will lead our registration and revalidation function and the Contact Centre. These teams manage applications, queries and appeals relating to nursing and midwifery professionals from around the world joining, staying on and leaving our register. A key element of the registration of internationally-trained professionals is the test of competence and there is currently a focus to ensure there is sufficient testing capacity and support for professionals and employers, as well as ensuring the test remains relevant and fit for purpose.
The role is varied: you will provide strategic direction, ensure optimal operational performance and the management of risks plus there is great opportunity to do more to ensure we provide high quality customer service and that we develop and support our staff. You will also need to engage with and build relationships with key external stakeholders so that we can work together to address the UK’s nursing and midwifery workforce challenges.
About you
To be successful in this role we are looking for a candidate with:
Experience of working at a senior level in a high profile and complex environment; skills in understanding and responding to different perspectives and taking a cross-organisational perspective.
Proven track record of managing a large-scale customer service operation in a complex environment.
Experience of managing procurement processes and high value contracts.
Strong relationship management skills and experience, especially with senior external stakeholders in a politically sensitive arena.
Excellent understanding of end-to-end business process re-engineering and the role of technology in delivering excellent customer service, efficient and secure financial transactions and cost base reductions.
Understanding of the context of providing customer service to the nursing and midwifery professions.
Ability to think critically and analytically to draw sound conclusions on the basis of complex data.
Proven track record of building and maintaining high level relationships and working in partnership.
Evidence of successful development and implementation of strategic plans.
Excellent people leadership skills and proven ability to motivate, develop and hold to account large and diverse teams.
Excellent financial acumen and proven ability to manage budgets and resources tightly and prudently.
Benefits 30 days annual leave - plus eight days paid bank holidays
Attractive pension scheme with a basic employer contribution of 8%
Salary sacrifice schemes
Cycle to work scheme
Childcare vouchers
Staff discounts via Perkbox
Enhanced maternity and paternity leave
Subsidised on-site restaurant in our head office based in London W1
Season ticket loan
Hybrid and flexible working
24-hour regulated employee assistance programme
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