(Urgent Search) Front of House Operations

Respond is a leading Approved Housing Body and service provider working across Ireland for 40 years.Our vision is that every family and individual in Ireland will have high-quality housing as part of a vibrant and caring community. This means working proactively with partners to create sustainable and vibrant communities where people want to live. Respond is committed to equal employment and growing a diverse workforce. If you do not tick every box there are likely other valuable attributes and skills that you have, that would make you a great fit for the organisation. We welcome applications from people of all cultures, nationalities, genders and from anyone who has historically faced social exclusion. If you feel this role is for you, then please apply. Location:Griffin Point, Dublin 13 Reporting to:Tenant Relations Officer Terms:Permanent, full-time (39 hours per week) Salary: €30,203 €39,086 gross per annum(Please note that offers are typically made at the beginning to mid-range of the advertised salary, based on skills and experience) Job Purpose:The Community Concierge is the welcoming face and first point of contact for residents, visitors, and contractors within a high-density residential development. This role blends excellent front-of-house service with a proactive approach to community support, fostering a safe, friendly, and well-connected living environment. Alongside managing building access, deliveries, and daily operations, the Community Concierge actively promotes positive resident engagement and ensures smooth communication between residents and management. Key Responsibilities: Resident & Visitor Welcome Greet residents, visitors, and contractors warmly, ensuring a friendly and professional first impression. Maintain a welcoming presence in the lobby or reception area. Oversee visitor registration, access permissions, and sign-in/out processes. Resident Support & Community Engagement Serve as the first point of contact for residents, responding quickly to queries and providing practical help such as amenity bookings, service information, or local recommendations. Build positive relationships with residents to create a friendly, approachable presence, learning names and preferences where possible. Handle concerns with empathy and discretion, resolving issues where you can and escalating promptly when needed. Share timely, accurate community updates, notices, and event information through agreed channels, ensuring communications are clear and accessible. Encourage neighbourly connections and positive use of communal spaces, supporting or helping to organise activities that enhance community life. Promote an inclusive, welcoming environment where all residents feel valued, respected, and safe. Post, Parcel & Delivery Coordination Receive, log, and store deliveries securely Notify residents promptly of parcel arrivals and coordinate collection Facilitate large deliveries or contractor visits with minimal disruption Building Access & Security Monitor access control systems, CCTV, and intercoms (where provided) Manage resident and contractor access fobs/keys Report and escalate suspicious activity, safety concerns, or building damage Incident, Maintenance & Safety Reporting Identify, log, and report maintenance issues, hazards, or incidents Escalate urgent matters quickly and follow up to resolution Assist with emergency procedures such as evacuations, acting as fire marshal if trained Communal Area Oversight Regularly inspect shared areas to ensure they are clean, safe, and welcoming Liaise with caretaking or cleaning teams for prompt action where needed Keep noticeboards, signage, and information points current and appealing Required Experience & Skills Essential Experience in customer service, hospitality, residential front-of-house, or community engagement Excellent interpersonal and communication skills Competent IT skills (access control, parcel logging, e-mail) Dependable, punctual, and professional in appearance and conduct Desirable Experience in residential or mixed-use developments Knowledge of security systems and GDPR practices Familiarity with tenant engagement approaches Qualifications & Training Customer service/front-of-house training (desirable) Fire Warden, First Aid (training can be provided) Manual Handling (for parcels/deliveries) SafePass or Security Licence (if applicable) Key Competencies Professionalism with a people-first approach Active listening and empathy Problem-solving with initiative Organised and detail-focused Strong team collaboration Closing date for applications is Friday 3rd October 2025 Skills: customer service hospitality community engagement