Group General Manager Car Dealership

Toyota Naas and Monasterevin Motors, representing Ireland's #1 car brand along with a robust LCV business, has achieved substantial growth and we now have a very exciting new opportunity for a Group General Manager to join this dynamic, vibrant and progressive team.

Join our award-winning team at Toyota Naas & Monasterevin Motors, where excellence is not just a goal but a tradition. Our achievement winning the prestigious title of Franchised Aftersales Operation of the Year by the Society of the Irish Motor Industry (SIMI) endorses our approach. The next exciting development for our business is a completely new dealership for Toyota and Lexus in Naas.

With 70 years of outstanding service and dedication in the motor business, we never tire of setting the standard for automotive excellence. As we celebrate this significant milestone, we invite a driven and enthusiastic individual who shares our commitment to quality and innovation to join us in shaping the future of the automotive industry as General Manager of our dealership in Naas.

We take the 'Voice of the Customer' very seriously, and this is encapsulated in the Toyota Way which is at the heart of all our day-to-day procedures.

THE TOYOTA PRINCIPLES

Customer First.

Respect for all people.

Continuous improvement using Kaizen and Lean 6 Sigma methodologies.

Summary Of The Job Function

Set an example for the team in terms of work ethic, communication, leadership and personal behaviour.

Responsibility for the sites and presentation standards throughout the organisation.

Ensure optimum standards are maintained in all aspects of the business with a particular emphasis on employee and customer experience.

Create and nurture a performance driven environment.

Lead and manage the senior management team to ensure maximum efficiency, profitability and clear communication.

Manage performance of financial, commercial and operational challenges and targets for all areas of the business along with the timely reporting of same.

Ensure the organisation structure is fit-for-purpose and manage the recruitment, onboarding, personnel training and development along with individual performance management throughout the business.

Undertake collaboration and communication in a timely and concise manner with Group Directors and Senior Managers.

Implement best practice standards in health and safety (including compliance with all legal obligations) and employee wellbeing.

Take leadership of a process to review all channels of customer feedback so that shortcomings are identified and corrective SMART action plans are implemented and strengths are highlighted and communicated.

Be an exemplary ambassador for Toyota Naas and seek to enhance the reputation of the business at every opportunity.

Ensure adherence to all mandatory manufacturer standards in all aspects of the business.

Experience And Qualifications Required

Minimum 5 years experience within a General Manager/Dealer Principal role within a franchise dealer.

Excellent leadership, communication and performance management skills, especially in a pressurised environment.

Planning and organising skills.

A flexible and adaptable approach.

The ability to communicate effectively at all levels.

Business and financial acumen.

Experience in the areas of talent acquisition, retention and staff development.

Experience in maintaining exemplary customer relations.

IT skills continuously developed as required by the role.

Proven ability to manage major projects.

Experience and knowledge of modern business methods and financial control. Skills in using this knowledge in a practical way.

Relevant and up-to-date knowledge of vehicle trends, consumer and vehicle legislation, industry and trade practices.

Analytical and critical thinking skills.

Proactive approach to developing, implementing and maintaining best practice systems and processes.

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