Client Solutions Analyst

2 days ago


Limerick, Limerick, Ireland Northern Trust Full time
Key Responsibilities
As a Senior Analyst, you will be responsible for:

* Working with the team leader and quality function to support the team and develop on-the-job skills to enhance overall department performance
* Handling complex queries, including escalated cases, as a subject matter expert
* Completing tasks and responsibilities within the correct time scales, including QC and Bank Verification outbound calls

Additionally, you will be expected to participate in team huddles and meetings, support the team leader in monitoring client-specific mailboxes and eGain, and act as a buddy/mentor to new team members. You will also be responsible for completing and sending out team statistics or reports as requested. Furthermore, you will be expected to fulfill additional relevant tasks appropriate to the role and business requirements.

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