Client Solutions Specialist
3 days ago
- We are seeking an experienced Client Service Manager to join our team. As a Client Service Manager, you will be responsible for managing multiple Tier 1 clients and ensuring that all aspects of the service are maintained as per the Client SLD in relation to Transfer Agency.
The department provides a third party fund administration service to numerous fund management companies covering the full range of shareholder servicing functions including dealing, registration, settlements, distributions, commissions and statements.
The Key Responsibilities Of The Role Include:
- Manage functional teams; coordinate the work, communication, and issue resolution activities. The CSM should work with Operational Partners in producing daily/weekly/monthly deliverable control checklists and must ensure all targets and deadlines are met.
- Maintain Client Service levels, for dedicated clients, by ensuring timely and accurate delivery of information and work products.
- Provide technical expertise for the development of new TA Products and develop SLD's with your clients for the take on of these new products and services.
- Participate/lead client due diligence visits.
- Oversee the timely completion and publication of monthly reporting including calculating KPI levels and review of monthly reporting packs to Consultant / Client.
- Responsibility for vetting all incident reports prior to release to RM's/Clients and ensuring all items are added to the daily client incident log.
- To work with internal departments to evaluate and implement changes in proposed new regulations and to ensure that all current requirements are met.
- Ensure operating procedures are maintained, with the overall objective of enhancing the client experience to maintain the service quality.
- Manage client issues ensuring appropriate resolution, including regular liaison with Global, Relationship Managers, and other Operational Managers to provide a seamless service.
- Liaise with clients regarding Service Level Agreements and responsible for all client-facing documentation and presentations.
- Consult on effective ways to meet client needs or appropriate methods to be used for resolution of an error.
- Ensure that Partner and Client interactions are dealt with in a prompt professional manner at all times.
- Demonstrate Client servicing skills in all interactions and maintain a positive manner.
- Escalaite items to functional team leaders, Manager, CSDM or RM as appropriate.
- Act as an escalation point to Operations and the Fund Service Centre also escalating issues to management as appropriate.
- Respond to incoming enquiries (via phone, email, workflow, etc.) accurately, completely and in a timely manner.
- Perform trend analysis, resolve exceptions, document issues and resolutions, and communicate and escalate issues to management as appropriate.
- Be pro-active in communication with Clients, providing suggestions for operational efficiencies, process improvements, and improvements to customer experience or reductions in costs.
- Co-ordinate all interaction with clients or their nominated representatives.
- Deliver 'Priority Client Discussions' within agreed timetable determined by the CSM Team and Manager.
- Perform testing of client specific reporting.
- Deliver against PMO responsibilities within Client Take On process.
Skills/ Qualifications
The ideal candidate will benefit from having:
- A degree in a relevant discipline, along with experience in a client-focused role gained in the financial services or banking industry.
- Operational experience in a Transfer Agency role is preferred, but fund accounting, fund administration, or banking experience will be considered.
- Previous experience with people management (though this will be an individual contributor role) and change management skills desirable.
- A track record of building and maintaining strong client relationships.
- Transfer Agency Industry and Regulatory knowledge strongly preferred.
- Effective verbal reasoning and numeric skills required.
- Good keyboard skills and ability to learn systems used within the business required.
- Ability to work under pressure meeting challenging deadlines.
- Ability to review and resolve complex issues in a timely manner.
- Ability to build relationships with relevant stakeholders.
Working With Us
At Northern Trust, we are committed to working with talented individuals who share our values and passion for delivering exceptional results. We believe that a collaborative and inclusive work environment is essential for driving innovation and growth.
We offer a wide range of benefits and opportunities for career development, allowing you to grow and succeed in your chosen field. Join us and discover how you can make a meaningful contribution to our team.
],-
Client Service Specialist
6 hours ago
Limerick, Limerick, Ireland GP Fund Solutions Full timeJob SummaryThe Client Relationship Manager will be responsible for assisting the GPFS International team in servicing our clients. This role involves primarily assisting the team with their performance of all Administration activities across multiple entities, including internal GPFS entities.The ideal candidate will have a strong understanding of fund...
-
Client Acquisition Executive
2 hours ago
Limerick, Limerick, Ireland Total Talent Solutions Full timeAbout the PositionWe are looking for a talented Client Acquisition Executive to join our team as a Business Development Manager. In this role, you will be responsible for identifying and pursuing new business opportunities through consultative selling.You will work closely with our internal teams to understand client requirements, develop targeted strategies...
-
Consultant, Client Solutions Fos
6 days ago
Limerick, Limerick, Ireland Tn Ireland Full timeSocial network you want to login/join with: Consultant, Client Solutions FOS, Limerick Client: Northern Trust Corporation Location: Limerick, Ireland Job Category: Other EU work permit required: Yes Job Reference: 7e961ad95700 Job Views: 163 Posted: Expiry Date: Job Description: Description Under general supervision, the Consultant will be responsible for...
-
Client Relationship Manager
5 days ago
Limerick, Limerick, Ireland GP Fund Solutions Full timeAbout GP Fund Solutions:GPFS is the fund administrator of choice for a wide range of clients in the US, UK, and EU. Every day, with every decision and every client interaction, our values serve as guideposts, to improve the quality of our work, and strengthen our employee and client relationships.As a business that is all about people; culture isn't an...
-
Client Relationship Manager
10 hours ago
Limerick, Limerick, Ireland GP Fund Solutions Full timeAbout GP Fund Solutions:GPFS is the fund administrator of choice for a wide range of clients in the US, UK, and EU. Every day, with every decision and every client interaction, our values serve as guideposts, to improve the quality of our work, and strengthen our employee and client relationships.As a business that is all about people; culture isn't an...
-
Consultant, Client Solutions FOS
2 weeks ago
Limerick, Limerick, Ireland Northern Trust Corporation Full timeDescription Under general supervision, the Consultant will be responsible for investment data management that will provide clients with the holistic data sets they need to fulfill their various stakeholder requirements. The Analyst will assist in researching solutions for data challenges for institutional clients. The key responsibilities of the role...
-
Client Solutions Analyst
2 days ago
Limerick, Limerick, Ireland Northern Trust Full timeKey ResponsibilitiesAs a Senior Analyst, you will be responsible for:* Working with the team leader and quality function to support the team and develop on-the-job skills to enhance overall department performance* Handling complex queries, including escalated cases, as a subject matter expert* Completing tasks and responsibilities within the correct time...
-
Business Growth Specialist
2 hours ago
Limerick, Limerick, Ireland Total Talent Solutions Full timeJob OverviewThis is an exciting opportunity for a skilled Business Growth Specialist to join our team as a Business Development Manager. In this role, you will be responsible for building strong relationships with SME business owners in the region, understanding their challenges, and delivering tailored solutions to drive business growth.You will be expected...
-
Client Relationship Manager
2 weeks ago
Limerick, Limerick, Ireland GP Fund Solutions Full timeThe Client Relationship Manager role assists the GPFS International team in servicing our clients. Responsibilities consist primarily of assisting the team with their performance of all Administration activities across multiple entities (including internal GPFS entities).Administration tasks may include capital activity and distribution-related work, review...
-
People Solutions Specialist
1 day ago
Limerick, Limerick, Ireland Northern Trust Full timeJob SummaryThe HR Advisor provides expert guidance to mid-level managers and team leaders for relevant internal client groups. This role helps clients interpret and effectively apply corporate human resources programs, building and maintaining relationships with managers and delivering Human Resource solutions that address business issues and needs.With...
-
Client Relationship Specialist
3 days ago
Limerick, Limerick, Ireland Matrix Recruitment Group Full timeAbout the RoleWe are seeking a skilled Client Relationship Specialist - Transfer Agency to join our team. In this role, you will be responsible for managing multiple relationships, ensuring all aspects of service align with contractual agreements, and supporting operational teams in delivering exceptional service.The position provides exposure to a broad...
-
Digital Solutions Specialist
3 days ago
Limerick, Limerick, Ireland Westbourne IT Global Services Full timeAt Westbourne IT Global Services, we are seeking a Digital Solutions Specialist to play a vital role in our Quality Control Laboratory (QCL) in Limerick. As part of our digital transformation initiatives, this role will lead efforts in data management, standardization, and system integration across both local and global teams.The ideal candidate will possess...
-
Global Client Service Specialist
2 hours ago
Limerick, Limerick, Ireland Northern Trust Full timeAbout Our Company:Northern Trust is a Fortune 500 company committed to providing innovative financial services and guidance to the world's most successful individuals, families, and institutions.Our Custody Tax Operations team is looking for a skilled professional to join their team as a Tax Analyst - International Withholding Tax Expert. This individual...
-
Accounting Specialist
1 day ago
Limerick, Limerick, Ireland Total Talent Solutions Full timeAbout the RoleTotal Talent Solutions is seeking a highly skilled Part-Qualified Accountant to join our finance team. The ideal candidate will have strong knowledge of accounting principles and financial reporting, with excellent attention to detail and problem-solving skills.This role involves managing day-to-day financial tasks, ensuring accuracy in...
-
Client Relationship Manager
2 hours ago
Limerick, Limerick, Ireland Northern Trust Full timeAbout Our Company:Northern Trust is a Fortune 500 company with over 130 years of financial experience. We serve the world's most sophisticated clients using leading technology and exceptional service.As a Business Development Specialist, you will be responsible for building and maintaining effective working relationships with key partners internal and...
-
Payment Solutions Specialist
2 days ago
Limerick, Limerick, Ireland Viva Group. Full timeUnlock a rewarding career in Fintech with Viva Group, a leading technology organisation powering merchant payments acceptance across 24 countries.We are seeking an experienced Field Sales Executive / Business Development / Sales Development professional to join our team in Limerick and Kerry. As a key member of our sales team, you will be responsible for...
-
Custody Client Experience Specialist
3 days ago
Limerick, Limerick, Ireland ACCA Careers Full timeAbout Northern Trust:Northern Trust is a global financial institution with a rich history dating back to 1889. Our commitment to service, expertise, and integrity has earned us a reputation as a leader in the financial industry.We take pride in providing innovative financial services and guidance to our clients, and our over 22,000 partners share our passion...
-
Senior Client Relationship Specialist
1 day ago
Limerick, Limerick, Ireland Northern Trust Full timeAbout the Job:This role offers the opportunity to work in a dynamic and collaborative environment, where you will be part of a team dedicated to providing innovative financial services and guidance to individuals, families, and institutions.You will be responsible for managing multiple Tier 1 clients, ensuring that all aspects of the service are maintained...
-
Senior Client Services Specialist
3 days ago
Limerick, Limerick, Ireland Atrium UK Full timeAbout the RoleAt Atrium UK, we are seeking an experienced Transfer Agency Client Services professional to join our team in Dublin or Limerick. As a key member of our Global Fund Services Ireland team, you will play a crucial role in delivering exceptional client services and support.As a seasoned professional in the financial services industry, you will have...
-
Cybersecurity Specialist
2 days ago
Limerick, Limerick, Ireland Elwood Roberts Full timeElwood Roberts, a leading global medical technology company, is seeking an experienced Cybersecurity Specialist to join their team. This role will play a critical part in ensuring the security and privacy of our customers, clients, and patients.About the RoleThe successful candidate will be responsible for implementing security requirements and secure coding...
