Custody Client Experience Specialist

2 days ago

Limerick, Limerick, Ireland ACCA Careers Full time

About Northern Trust:

Northern Trust is a global financial institution with a rich history dating back to 1889. Our commitment to service, expertise, and integrity has earned us a reputation as a leader in the financial industry.

We take pride in providing innovative financial services and guidance to our clients, and our over 22,000 partners share our passion for excellence. With a global presence, we continue to evolve and adapt to the changing needs of our clients, offering leading technology and exceptional service.

Role/ Department:

The Custody Client Service team in Limerick is responsible for delivering high-quality service to our clients. As a Client Service Representative, you will be the primary point of contact and advocate for all custody service delivery, working closely with clients to understand their expectations and ensure complete satisfaction.

Key Responsibilities:

  • Act as the primary point of contact for all custody-related queries from clients, trustees, or fund administrators.
  • Maintain and enhance the level of service provided to clients, trustees, and fund administrators.
  • Ownership and resolution of all client, trustee, and fund administrator queries.
  • Oversight of the Service Level Agreement (SLA).
  • Participate in Custody Transitions (TBA, new business, etc.).
  • Maintain and monitor all client data and standing instructions.
  • Prepare client tax and proxy voting documentation.
  • Open and close client custody accounts.
  • Coordinate sub-account openings.
  • Review client custody fee invoices for approval and ensure timely settlement.

Working with Us:

We believe that our employees are our greatest asset, and we strive to create a workplace culture that values diversity, inclusion, and collaboration. We offer opportunities for professional development and career growth, as well as a comprehensive compensation package and a range of benefits to support your physical and mental well-being.

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