Custody Account Management Representative

3 days ago

Limerick, Limerick, Ireland ACCA Careers Full time

About Northern Trust:

We are a leading provider of financial services and guidance, serving the world's most successful individuals, families, and institutions. Our commitment to service, expertise, and integrity has earned us a reputation as a trusted partner in the financial industry.

We take pride in our long history of innovation and adaptation, always seeking new ways to meet the evolving needs of our clients. With a global presence, we offer leading technology and exceptional service to help our clients achieve their goals.

Role/ Department:

The Custody Client Service team in Limerick is responsible for delivering high-quality service to our clients. As a Client Service Representative, you will be the primary point of contact and advocate for all custody service delivery, working closely with clients to understand their expectations and ensure complete satisfaction.

Key Responsibilities:

  • Act as the primary point of contact for all custody-related queries from clients, trustees, or fund administrators.
  • Maintain and enhance the level of service provided to clients, trustees, and fund administrators.
  • Ownership and resolution of all client, trustee, and fund administrator queries.
  • Oversight of the Service Level Agreement (SLA).
  • Participate in Custody Transitions (TBA, new business, etc.).
  • Maintain and monitor all client data and standing instructions.
  • Prepare client tax and proxy voting documentation.
  • Open and close client custody accounts.
  • Coordinate sub-account openings.
  • Review client custody fee invoices for approval and ensure timely settlement.

Skills/ Qualifications:

To succeed in this role, you will need:

  • This is a graduate-entry level position.
  • Good knowledge of accounting principles.
  • Ability to work under pressure to achieve multiple daily deadlines for client deliverables.
  • Demonstrated ability to be a team player.
  • Ability to plan and prioritize day-to-day workload to meet client deadlines.
  • Good written and oral communication skills essential to the role.
  • Ability to review and resolve complex issues.

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