Client Relationship Manager
3 days ago
GPFS is the fund administrator of choice for a wide range of clients in the US, UK, and EU. Every day, with every decision and every client interaction, our values serve as guideposts, to improve the quality of our work, and strengthen our employee and client relationships.
As a business that is all about people; culture isn't an initiative, it's an innate value that's critical to every decision we make. At GPFS, people come first.
At GPFS, diversity is a source of strength, both from our people and ideas. GPFS is a collaborative team-oriented organization where we support each other both personally and professionally. Our culture is defined by our behavior, our curiosity and our support of innovative ideas and perspectives.
Our inclusive culture supports and encourages our team members to try new things, share ideas openly and always ask the question why. It brings us together and makes the team stronger by inspiring all to connect, belong and thrive.
About Employee Benefits:
At GPFS, we are committed to supporting our employees' well-being and financial security. Our benefits include:
Company-Paid Medical Coverage – We provide additional private medical insurance at no cost to you, ensuring access to high-quality healthcare.
Company-Paid Life Insurance – Financial security for you and your loved ones with fully covered life insurance.
Employer Pension Contributions – We invest in your future with company-funded pension contributions, supplementing statutory pension schemes.
About this position:
The Client Relationship Manager role assists the GPFS International team in servicing our clients. Responsibilities consist primarily of assisting the team with their performance of all Administration activities across multiple entities (including internal GPFS entities).
Administration tasks may include capital activity and distribution-related work, review of financial transactions for Private Equity clients and liaising with clients and investors. This position will require regular interaction with team members and clients.
Primary Responsibilities:
Overall
- Improving processes and procedures with the goal of standardizing workflows.
- Extensive communication with fund teams about the timing of workflow.
- Coordinating with operations directors for new workflow software initiatives.
- Ensuring service levels are to the highest standards and ensure deliverables are accurate and on time.
- Managing personal time management and maintaining ability to recognize priorities in an ever-changing business.
- Leading and participating in special projects as assigned.
- Developing and fostering client relationships. Includes establishment of client's confidence in ability to execute.
Admin Focus
- Responsible for all administration activities across a select number of client funds and entities including but not limited to investor requests, CRM & Investor Portals, Treasury, calls and distributions.
- Supporting client communications and helping to manage client expectations around capital activity.
- Participating and providing timing of client capital activity at team meeting.
- Onboarding new funds and investors and ensuring proper documentation is received and is complete.
- Maintaining client contact database, including ensuring the proper and timely entering and updating of investor information into the CRM portal.
- Assessing and monitoring the risk profiles of investors, reviewing CDD documentation and performing sanctions screenings.
- Attending all compulsory training as required by the regulations, e.g. AML/CFT periodic training.
- Ensuring all operational activities are executed in line with the company's regulatory responsibilities.
- Complete any related client ad hoc projects.
Company Secretary Focus
- Assisting with the Company Secretarial function, as required.
- Assisting with Company Secretarial functions including board packs, meetings, minutes and filings, both in Guernsey and in the UK.
- Assisting with client on-boarding processes in relation to Company Secretarial and Administration requirements.
- Contribute to client wide decision-making processes over key issues.
- Assist in managing internal and external (eg NED) diaries.
Competencies
- Organized
- Detailed Oriented
- Results Driven
- Works Collaboratively
Work Environment
This job operates in a modern professional office environment, requiring both in office and remote work. This role routinely uses standard office equipment such as computers, phones, and photocopiers.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Required Education and Experience
- CGI (Chartered Governance Institute) qualified or part qualified, or other related program.
- 3 or more years of experience in funds administration.
- Experience in Company Secretarial and Governance services.
- Neat, organized, strong attention to detail, and able to work independently and interdependently.
- Strong communication skills, with the ability to work with stakeholders at all levels (including C-Suite) and in various locations around the world.
- Strong knowledge of fund industry.
Preferred Education and Experience
- Bachelor's degree in accounting, finance, law, or business administration is desirable, or alternatively, a master's degree in above mentioned fields.
- 3 or more years of experience in private equity.
- Supervisory experience.
- Experience working with Diligent, Board Intelligence, Board Logic, GEMS, or other related Co Sec software packages.
- Experience working for a company within multiple countries / jurisdictions.
Additional Eligibility Qualifications
- Excellent people skills, with an ability to partner with a dynamic team.
- Personal qualities of integrity, credibility, and commitment to corporate mission.
- Flexible and able to multitask; ability to work within an ambiguous, fast-moving environment.
Other Duties
This role will be part of a fast-growing small business that from time to time may require hands-on help within the various jurisdictions.
GPFS Vision
Our purpose is to create enduring relationships with our employees and clients by consistently delivering exceptional opportunities and service.
GPFS Value Statement
Investing in people and culture.
Core Values
Camaraderie: Being supportive of one another and celebrating each other's successes.
Excellence: Consistently delivering exceptional work and going above and beyond.
Empowerment: Fostering a deep sense of agency and ownership over one's choices and actions.
Innovation: The drive to think differently and solve problems creatively.
Inclusion: Recognizing individual's unique strengths and perspectives with mutual trust and respect.
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