Customer Experience Professional
5 days ago
We are a 100% Irish owned cooperative buying group servicing over 120 independent builders merchants and DIY stores in Ireland who operate over 170 stores. Our combined retail turnover is more than €500 million with over 15% market share of building materials in Ireland. We operate across 26 counties with plans to enter Northern Ireland in 2024.
Job Description:
We currently have an exciting opportunity to join the United Hardware team in a full-time permanent Customer Experience Professional role. The successful candidate will play a key role in providing a seamless onboarding experience for new members, maintaining accurate records, and driving sales through targeted outreach.
About the Role:
This is a full-time permanent position that demands excellent organizational, communication, and problem-solving skills. You will be responsible for leading the onboarding process for new members, managing delivery inquiries, and providing timely updates.
Key Responsibilities:
- Member Onboarding & Information Management:
- Lead the onboarding process for new members to ensure a positive and seamless experience.
- Maintain and update member records in internal systems to ensure data accuracy and reliability.
- Order Processing & Fulfilment:
- Process member orders accurately and efficiently.
- Outbound Sales & Promotions:
- Conduct outbound sales calls to promote buyer offers and special promotions to members.
- Actively identify opportunities to upsell or cross-sell products based on member needs.
- Regional Manager (RM) Support:
- Collaborate with Regional Managers to address member issues raised in reports.
- Ad Hoc Tasks:
- Conduct outbound calls to members for event and meeting invitations.
- Support team initiatives and contribute to continuous improvement efforts.
Requirements:
- Strong interpersonal and communication skills.
- Strong IT skills and proficient in order processing systems and general computer applications.
- Excellent problem-solving abilities and a member-first attitude.
- Detail-oriented with strong organizational skills.
- Sales-oriented mindset with the ability to confidently promote and sell products or offers.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
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