Motor Claims Management Specialist

2 weeks ago

Dublin, Dublin City, Ireland beBeeLeadership Full time €60,000 - €80,000

Job Title: Motor Claims Management Specialist

  • The role of a Motor Claims Management Specialist is to oversee the workflow within the team, ensuring quality and service metrics are consistently met.
  • Lead the Motor Damage team to achieve personal and departmental goals through performance coaching programmes.
  • Utilise workforce management tools to load balance and resource based on demand.
  • Develop clear performance and development plans, support talent development, succession planning and technical development of the wider claims team.
  • Empower the team to proactively identify operational and process improvements for the benefit of the customer and the department.
  • Work closely with the claims leadership team to identify and implement areas of operational efficiency and process improvement aligned to the customer model.
  • Collaborate with claims management to implement vendor contracts and monitor service delivery against agreed KPIs.
  • Monitor ALAE spend, sharing knowledge and trends with injury and claims insights analytics teams.
  • Strictly manage compliance with CPC across the team, supervising and supporting staff through their qualification.
  • Be responsible for the claims quality assurance process in conjunction with the operational support team.
  • Utilise robotics and AI to simplify and streamline the customer's claims experience.
Key Requirements / Skills & Experience:
  • Minimum 3 years' claims handling experience, ideally within damage claims.
  • Demonstrable leadership skills/experience - minimum 2 years.
  • CIP, Dip CII, grandfathered or ACII qualification.
  • A proven track record of customer service delivery against relevant targets (service level agreements, targets and quality metrics).

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