IT Expert in Enterprise Cloud Services
6 days ago
We are looking for a Senior SAP Technical Consultant to join our SAP Enterprise Cloud Services team as a Technical Service Manager (TSM). As a TSM, you will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise.
Technical Service Managers play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. You will act as a trusted technical advisor to our customers and partners, analyzing customer's business requirements and problems, and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities, and accompany them throughout their entire cloud transformation journey.
The Role:
- You will be responsible for leading technical discussions with customers, developing solution roadmaps, and owning operational tasks, escalations, and process improvements.
- You will need to analyze and implement SAP support methodology, offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration paths, and tools, and understand high availability and disaster recovery architectures.
- You must deliver high-quality results and ensure stable operations, identifying top issues, defining action plans, and driving resolution processes.
What You'll Do:
- Analyze customer business requirements and problems.
- Work across SAP Enterprise Cloud Services and other SAP departments to provide quality services.
- Resolve technical complexities and accompany customers throughout their cloud transformation journey.
What You Bring:
- Minimum 10+ years of SAP Technical Administration with SAP Basis skills and should have knowledge & experience on Administration and Operations of SAP solutions.
- Ability to work effectively as a virtual member of a dynamic, dispersed team (remote).
- Strong background in SAP Solutions, SAP technology, and products, and cloud technology.
- Good knowledge on S/4HANA architectures and S/4HANA related migration paths and tools.
- Solid understanding as well as experience in SAP HANA.
- Experience in Technical Architecture/Implementation/Change Management.
- Deep experience in technical planning, implementation, and configuration.
- Expert across multiple SAP and non-SAP technologies.
Benefits:
At SAP, we offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
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