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High-Performing Customer Success Strategist

1 week ago

Dublin, Dublin City, Ireland Cpl Healthcare Full time
Job Description

We are seeking a highly motivated and proactive Customer Success Specialist to join our team at Cpl Healthcare. The successful candidate will be responsible for maintaining relationships with customers, monitoring their activity, and providing support through onboarding, implementation, and training sessions.

About the Role

This is a fantastic opportunity to work with a dynamic team and contribute to the growth of our business. As a Customer Success Specialist, you will play a critical role in ensuring customer satisfaction and retention. You will be responsible for:

Key Responsibilities:

* Maintaining relationships with assigned customers and understanding their needs
* Monitoring customer activity related to the product or services they have subscribed to or purchased
* Providing support through onboarding, implementation, and training sessions as instructed by the Customer Success Manager
* Monitoring adoption rate, retention rate, customer satisfaction scores, churn rates, and other relevant metrics

Requirements

To be successful in this role, you will need to have:

Minimum Qualifications:

* Minimum of 2 years of experience in sales, account management, or customer success
* Highly driven and proactive approach to daily tasks
* Strong ability to build rapport quickly with customers from a call center environment
* Good communication skills, maintaining conversations with clients in a diplomatic and goal-focused manner
* Strong analytical and goal-oriented mindset
* Good ITC knowledge and capabilities and ability to learn new software tools on the job

About Us

Cpl Healthcare is a leading provider of recruitment solutions to the healthcare industry. We pride ourselves on delivering exceptional service to our clients and candidates alike. If you are looking for a challenging and rewarding career, we would love to hear from you.