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Front Desk Spa Professional

2 weeks ago

Kilkenny, Kilkenny, Ireland beBeeCustomer Full time €25,000 - €35,000
Spa Front Desk Professional

This is an exciting opportunity to join a highly regarded spa as a key member of the front desk team. The successful candidate will be responsible for ensuring seamless customer interactions and efficient administrative processes.

About the Role

The primary function of this role is to provide exceptional customer service, welcoming guests and addressing their needs in a professional and courteous manner.

You will be responsible for managing bookings, schedules, and appointment arrangements, as well as handling guest inquiries and feedback. Your ability to remain composed under pressure and work collaboratively with colleagues will be essential in maintaining a positive and productive work environment.

A strong focus on attention to detail, combined with effective communication skills, will enable you to build lasting relationships with guests and foster a sense of loyalty to our brand.

Key Responsibilities
  • Manage bookings, schedules, and appointments efficiently and effectively.
  • Provide exceptional customer service, responding to guest inquiries and resolving issues promptly and professionally.
  • Liaise with therapists and other team members to ensure smooth operations and maintain high standards of customer care.
  • Handle guest feedback and complaints in a respectful and constructive manner.
  • Utilize our reservation system to manage bookings and schedules, ensuring accurate and up-to-date information at all times.
Benefits of This Role
  • Opportunity to develop your skills and knowledge through in-house training and development programs.
  • Enjoy meals while on duty, adding a pleasant touch to your working day.
  • Take advantage of free parking facilities, reducing stress and making your commute more convenient.
  • Receive uniforms and support to ensure you look and feel professional at all times.
  • Pursue personal and professional growth through continuous learning and development opportunities.
  • Relax and rejuvenate with discounts on spa treatments and retail products, perfect for unwinding after a busy shift.
About Us

We are a fast-paced spa that thrives on teamwork and collaboration. Our dynamic and supportive environment encourages each employee to reach their full potential and contribute to our continued success.

We value flexibility and adaptability, recognizing that our employees' varied skills and perspectives are essential to delivering exceptional customer experiences.

We offer a competitive salary based on experience, ensuring our valued team members are fairly compensated for their hard work and dedication.